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Consumer Complaints

This Business is not BBB Accredited

Silance Service Center, Inc.

Phone: (910) 353-4760

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
12/24/2014Guarantee / Warranty Issues
10/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
Purchased 2 practically new tires. 2 weeks later 1 blows while I'm 2.5 hours from home resulting in me being towed back for $624. Silance won't refund
Purchased on 7.12.2013
One tire blew on 7.26.2013

Paid cash for two ******** tires and was promised great tires with a lot of life left on them as they were basically new.

Desired Settlement
$145 for the purchase of BOTH tires that my tow truck driver confirmed are dry rotted! I will need to repurchase two BRAND NEW tires from another company for $55 more.

Business Response /* ****** *** *********** */
see scanned
I just received my first notice on this matter. Customer did come back with 1 tire flat, but due to a utility knife blade stuck in the middle of tire which was picked up from the road. Never knew there was a problem with customer. she shook ***** hand when she left. But if there is a problem I will be glad to address with her. All I need is for her to come back and see me or call me. I've been in business here for 32 years by treating people fair and honest.

Final Consumer Response /* ****** *** *********** */
(The consumer indicated he/she DID NOT accept the response from the business.)
Don't wanna deal with this plac ever again. I've already made sure to send people elsewhere also. They will never receive a dime from me again. Thanks, but no thanks. Enjoy screwing your customers over.

Final Business Response /* ****** *** *********** */
As previously stated, we cannot assist this customer unless she comes to the shop. She needs to make an appointment with ******* ******* and we will do what we can to resolve this.

Industry Comparison| Chart

Auto Repair Services, Auto Repair - Tune-Up, Auto Repair - Maintenance, Auto Services - Oil & Lube, Inspection Stations, Car Lubrication Shops, Tire Dealers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.