Business ProfileforPrecision Tune Auto Care #55-03

On December 8th, 2022, I took my car to Precision Tune located at **** * ***** ******** *** ** for a routine oil change and tire rotation. I received a call saying that everything was fine with my car but that the front trim somehow came off when they were shutting the hood. The front trim was completely fine before taking the car in. This is the case because the front trim that came off couldn't even be reattached and thus would have fallen off the car had it been damaged before going to the Precision Tune Auto Care center at **** * ***** ******** *** ** location. I asked the manager, *****, if they were going to fix it or glue it back on and he stated no. He handed me the broken piece and attempted to blame the piece for breaking despite the piece being fine when going in. He also refused any discounts or coupons despite damaging my vehicle. I am utterly and thoroughly upset as my car was perfectly fine before going into Precision Tune but left with a very visible issue. The piece looks as if it broke because the hood was slammed exceptionally hard. Customer Service was rude and ***** and the man behind the counter seemed to almost smirk as they talked to me and my witness as if we were children. This was my first time ever using Precision Tune and it will certainly be my last.