BBB Warning: Timeshare Scams Using Pittsburgh Addresses

August 13, 2010

Pittsburgh, PA – August 13, 2010 – In a tough economy, struggling families look for ways to reduce their expenses. One popular option is to unload any timeshares so they can recoup their investment and stop paying maintenance fees. Many businesses specialize in reselling timeshares, but the Better Business Bureau warns that some companies are using deceptive sales tactics to bilk thousands from already cash-strapped timeshare owners.

While timeshare owners are looking to unload the financial burden, unfortunately, not as many vacationers are buying. Timeshare sales dropped 40 percent in 2009, according to the American Resort Development Association. As a result, timeshare owners who are eager to sell are increasingly susceptible to offers that are too good to be true.

“Because of the economy, many timeshare owners want to cash out now but no one is buying,” said Warren King, BBB President. “Unfortunately, some unscrupulous timeshare resellers are taking advantage of the situation by misleading timeshare owners into paying thousands of dollars in the hopes of unloading their timeshare quickly.”

The BBB started receiving complaints in July against two timeshare companies: Timeshare Property Buyers and Direct Timeshare Buyers. Both companies use mail drops at Pittsburgh UPS stores with the Post Office returning the mail stating no such company at address provided, and no forwarding address available.

According to one of the victims of Timeshare Property Buyers, “This company is fraudulently collecting money to do a title search to sell your timeshare property. My property was listed for sale and I was contacted by this company with a supposed buyer. I sent money to do a title search and transfer of taxes. I was to receive an agreement of sales via Fed Ex the next day. When it never arrived I called the company and have yet to receive a call back.”

Companies like Resorts Condo Management, Creative Vacation Solutions, Platinum Property Exchange and Premier Timeshare Solutions have earned F ratings with the BBB for convincing timeshare owners that they already have interested buyers but require thousands of dollars in upfront fees—such as closing costs—from the sellers and ultimately fail to complete the promised sale.

BBB offers the following advice to timeshare owners who are looking for help in selling their timeshare:

Use a Business You can Trust – Make sure the timeshare reseller you use is a BBB Accredited Business or at the very least has a good rating with BBB. You can check out a business’s BBB Reliability Report at

Confirm Licensing Requirements – Some timeshare resellers will use fake addresses or PO boxes in order to mislead timeshare owners. Confirm where the company is located and in what states it does business. Ask if the company's salespeople are licensed to sell real estate where your timeshare is located. If so, verify this with the state licensing board.

Get the Facts on the Figures – Find out if the business charges a commission. Do they handle the entire closing and provide escrow services? Do they charge an up-front listing or advertising fee? What does it cover and is it refundable?

Be Wary of Upfront Fees – Many complainants to BBB were burned by companies charging an advance "appraisal" fee for services or were told that they just had to pay closing costs and the timeshare would be taken off their hands. Consider opting for a company that offers to sell for a fee only after the timeshare is sold.

Don’t Fall for the Hard Sell or an Offer that Sounds Too Good to Be True – Don’t agree to anything over the phone but instead ask the salesperson to send you written materials; take the time to think it over and don’t be pressured. Unscrupulous timeshare resellers may claim that your property is in demand and they can sell it immediately; unfortunately, these promises are often empty.

For more advice you can trust on how to stretch your dollar in a tough economy, visit