Business ProfileforRobinson Animal Hospital

On 01/11/2022 at approx. 3PM I had a veterinarian appointment at Robinson Animal Hospital to update shots, see about a marble size bump on one of my dogs, Ivy, and a bump on my other dog Ted, and to have their nails trimmed. The "tech" who came into the room prior to the Vet asked me what was going on with my dogs. I advised her of the bump on each dog and advised I wanted their shots due to my groomer requesting them and nails trimmed. Upon checkout, I was billed $528.15 and was in shock. Due to handling two dogs, I was unable to argue and left to call immediately upon arriving home. When looking at the bill I was charged $69 for a physical examination of one dog and $59 for an examination of the other dog which was never requested, and Ivy was at this same Vet in November 2021 where she was already given a physical examination. On top of this I was billed an additional $63.78 for each dog Lyme/heartworm/Ehrlichia test which I never requested. I specifically wanted the shots and nails trimmed and was never told of costs of these procedures prior to them administering them or authorizing the administration of these procedures. I contacted Robinson Animal Hospital and spoke with the receptionist who advised she would speak with the tech. She came back on the phone and advised the tech said she put in everything correctly. I asked to speak to a manager and the receptionist advised the manager/owner is on vacation for two weeks and would not be available and nothing could be done until that time. I am looking for $255.56 refund for these services I never asked for. The amount I am asking to be refunded is for the two physicals for my dogs and the heartworm tests that I neither requested to have completed nor authorized.