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BBB Accredited Business since

Firestone Complete Auto Care

Additional Locations

Phone: (412) 856-0220 Fax: (412) 858-1018 View Additional Phone Numbers 400 Mall Circle Dr  District Office, Monroeville, PA 15146

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Description

According to information in BBB files this company operates a chain of more than 1,700 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Complete Auto Care include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 10

Additional Complaint Information

Based on BBB files, this company has a satisfactory record with the BBB.

Additional Information

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BBB file opened: January 01, 1976 Business started: 01/01/1926 in IL
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us

Business Management
James Boyett, District Manager Mr. Andrew Bandish, Manager-Wexford Mr. Steve Chandler, Manager-Erie Mr. Steven Cox, Manager-Hermitage Mr. Raymond Dengler, Manager-Allison Park Mr. Leslie Dewey, Manager - Erie Mr. Aaron Farmerie, Manager-Pittsburgh Mr. Gerald Galey, Manager - Bradford store only Mr. Curtis Groves, Manager-Washington Mr. Jeffery Gulling, Manager - Sharon Mr. Charles Hackett, Manager - St. College Mr. William Halsey, Manager-Pittsburgh Mr. Thomas Lowden, Manager - Greensburg Mr. George Markland, Manager-Johnstown Mr. Edward Neil, Manager - Altoona Mr. Duane Olsen, Manager- Moon Township Mr. Robert Petrucelli, District Manager Mr. John Sapida, Manager-Monroeville Mr. Dave Schwartz, Manager - Uniontown Mr. Charles Smith, District Manager Mr. Anthony Spano, Manager- Bethel Park Mr. Wally Stock, Manager-Monroeville Mr. John Wankulitz, Manager-Pittsburgh Mr. Steven Zilavy, Manager-Natrona Heights
Contact Information
Principal: James Boyett, District Manager
Business Category

TIRE DEALERS AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE MUFFLERS & EXHAUST SYSTEMS TIRE RETREAD & REPAIR BATTERY SUPPLIES TIRE DISTRIBUTORS & MANUFACTURERS BATTERY REPAIRING & REBUILDING SHOCK ABSORBERS

Alternate Business Names
Expert Tire GCR Tire Center Mark Morris Tire
Additional Information

This company's headquaters and company-owned locations throughout the country participate as members of the BBB. This means they support the BBB's services to the public and meet our membership standards.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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