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BBB Accredited Business since

Call Processing Professionals

Phone: (412) 220-2200 Fax: (412) 787-2632 315 Blackheath Dr, Pittsburgh, PA 15205

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides a single point of contact to handle all facets of business and enterprise communications. This includes: business telephone systems, network systems integration, voice and data wiring, local and long distance service via analog, PRI, SIP, and Cloud based phone service. Hosted or fully Cloud based service is also available where the customer simply purchases or rents phones and all the service is in the Cloud.  The company also provides installation, configuration and service of professional video surveillance equipment from Panasonic and Mobotix along with wiring and network equipment.

installation, configuration and service of professional video surveillance equipment from Panasonic and Mobotix along with wiring and network equipment 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Call Processing Professionals meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Call Processing Professionals include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Call Processing Professionals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 19, 2005 Business started: 09/01/1987 in PA Business incorporated 08/07/1987 in PA
Type of Entity


Business Management
Mr. James Owens, President
Contact Information
Principal: Mr. James Owens, President
Business Category


Products & Services

Call Processing Professionals sells the following brand(s): Panasonic

Method(s) of Payment
Cash, company check, or credit cards.
Alternate Business Names
Tri State DIALPRO Tri-State Dialpro Inc
Industry Tips
Home Security & Burglar Alarms

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.