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BBB Accredited Business since

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Description

We manufacture bike shorts and Cycling Jerseys in Pennsylvania. Aero Tech Designs is a cycle wear company.  We design and market, high quality bicycle apparel that meet and exceed the needs of our customers.  Our products will enhance performance with emphasis on technical design for bicycling comfort. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aero Tech Designs Cycling Apparel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Aero Tech Designs Cycling Apparel include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

top
BBB file opened: September 12, 2003 Business started: 01/01/1998 in PA Business started locally: 01/01/1998 Business incorporated: 03/27/2008 in PA
Type of Entity

Corporation

Business Management
Mrs. Cathy Schnaubelt- Rogers, President
Contact Information
Principal: Mrs. Cathy Schnaubelt- Rogers, President
Business Category

SPORTSWEAR-RETAIL

Products & Services

Aero Tech Designs Cycling Apparel offers the following product(s): bike gloves, Bike Shorts, Biking Gear, Children's cycling clothes, Cycling Apparel, Cycling Jerseys, gel padded cycle shorts

Refund and Exchange Policy
Refunds:
Fill out our
Return Form and send it within 3 weeks of receipt (or 2 weeks after
the new year for orders placed during the holiday season). For security
purposes, credit card numbers expire in our system after 21 days. Only
unused (not worn, not laundered) clothing with tags will be fully
refunded. Items returned without tags and original packaging are subject
to a 25% restocking fee. Orders over $300.00 USD are subject to a 25%
restocking fee.
Shipping is not refundable. To qualify for a full
refund, returns must be in the same condition as when originally sold
and in the original packaging provided by the manufacturer, including
tags, packaging, and accessories to the product itself. All garments
must be UNUSED and UNLAUNDERED. Aero Tech Designs will not refund any
garments that have hair or have been worn, dirtied, or washed.
Please allow 7 business
days after receipt of your return for the refund to show up on your
credit card statement.  Checks may take two weeks to be processed
and mailed to the address on the original order. 
Exchanges: 
We even cover the cost of re-shipping your exchanged item(s). To
exchange an item, just return it within 3 weeks of your order’s ship
date with this completed Return Form. Please make sure that all of the
tags and original packaging are included. Aero Tech Designs will not
exchange any garments that have hair or have been worn, dirtied, or
washed. International orders will be shipped back via first class mail.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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