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Sports Memorabilia

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Steel City Collectibles meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Steel City Collectibles include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Steel City Collectibles
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 06, 2011 Business started: 01/01/2002 in PA
Type of Entity


Business Management
Mr. Sean Bennett, Owner
Contact Information
Principal: Mr. Sean Bennett, Owner
Business Category


Alternate Business Names
Pittsburgh Sports Wholesale Inc

Additional Locations

  • 1000 Ross Park Mall Dr

    Pittsburgh, PA 15237 (412) 366-5858

  • 2417 Walnut St

    McKeesport, PA 15132 (800) 752-7995 (412) 672-6200

  • 5256 Route 30

    Greensburg, PA 15601 (724) 830-9369


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Purchased item on internet ..payed with pay pal.. received invoice and received payment invoice from pay pal...moments later received refund letter from paypal..

Desired Settlement: I purchased item and would like to receive what I payed for

Business Response:

We did a bulk sale on our website and an internal error caused one of our sale items to be incorrectly listed. 

2005-06 UD SPX Hockey Box was $164.95 on sale for $154.95 and  2005-06 UD SPX Hockey Hobby 14 box Case was $2249.95 on sale for $2099.95

The error placed the box price $154.95 in the case field. We caught it when it happened but unfortunately the order was placed at the same time. We refunded the customer immediately and let him know of the error. The customer followed up with a threatening phone call to our employees. We have blocked this customer from trying to make future purchases because of these threats. 

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I tried to resolve with  rep explained that pay pal was on the line and I would file claim with BBB . Rep said he did not give a ***** and hung up.  I did not make any inapropiate comments to rep. Company should follow through on advertised price. Some times when you bait & mess up


**** *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Steel City Collectibles
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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