BBB Business Review

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This business is not BBB accredited.

Primary Health Network

Additional Locations

Phone: (724) 342-3002 Fax: (724) 342-6166 View Additional Phone Numbers PO Box 716  100 Shenango Ave, Sharon, PA 16146

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Primary Health Network (PHN) has community health centers throughout Western Pennsylvania. Their network includes 15 medical, dental and optometry service locations in Mercer County and 18 sites throughout Beaver, Blair, Butler, Cambria, Clarion, Crawford, Indiana, Lawrence, and Westmoreland Counties in Pennsylvania and Ashtabula and Trumbull counties in Ohio.

They employ a provider staff that consists of over 110 physicians, dentists, physician assistants, certified nurse practitioners and other healthcare professionals; and a support staff of over 400. They offer comprehensive primary health and subspecialty services to the communities they serve.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Primary Health Network include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Primary Health Network
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 1991 Business started: 03/01/1984 Business incorporated 01/01/1983 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is DC006321L.

Type of Entity


Business Management
Mrs. Lori Leipheimer, Management Ms. Lorrie Speir-Chrastina, Senior VP Monica Sims, Training and Development Manager
Contact Information
Principal: Mrs. Lori Leipheimer, Management
Customer Contact: Monica Sims, Training and Development Manager
Principal: Ms. Lorrie Speir-Chrastina, Senior VP
Business Category


Alternate Business Names
Aliquippa Behavioral Health Altoona Community Health Center Beaver Falls Behavioral Health Beaver Falls Dental Beaver Falls Dental Center Buhl Farm Community Health Center Cherry Tree Family Medicine Elm Avenue Adminstration Elm Avenue Behavioral Health Farrell Dental Farrell Health Center Green Street Primary Care Health Shoppe Farrell Schools Hoffman Memorial Medical Center Jacksonville Family Medical Center Jamestown Health Center Linesville Health Center Mastrian Optometric Mercer Primary Care New Castle Dental New Castle Primary Care New Castle Women's Wellness Northern Cambria Family Medicine Park Place Specialty Care for Women Petroleum Valley Medical Center PHN Foundation PHN Mobile Health Center Primary Healthcare Network Sharon Medical Group Sheakleyville Health Center The Center for Complementary & Integrative Medicin The Primary Health Network Transfer Health Center

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.