BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Cash Advance America

Additional Locations

Phone: (760) 383-1867 View Additional Phone Numbers 401 S. Milwaukee St, Pittsburgh, PA 15241 View Additional Email Addresses ! There is an alert on Cash Advance America !


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB has recently received one or more serious complaints against this business, and will issue a rating after it has fully evaluated them.


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 12
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 16

Additional Complaint Information

BBB files indicate this business has a pattern of complaints concerning consumers alleging they are being contacted by the company claiming they are delinquent in a payday loan and must repay the loan to avoid legal consequences. Consumers allege representatives from the company relentlessly call their home, cell phone, and place of employment. The company representative refuse to provide any details regarding the payday loans and the representative have allegedly become abusive when questioned. The representatives have allegedly threatened the consumers with legal actions including arrests.  Additional company names consumers allege receiving calls from include ACS Legal Department, DFF, and National Processing Service.  

As of February 2011, complaints mailed to the company’s address have been returned by the Post Office as undeliverable.  Although we are unable to find a bona fide address for the business at this time, it’s important if you have a complaint to file one with the BBB Dispute Resolution Program. 

 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cash Advance America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 09, 2011
Business Category

PAYDAY LOANS COLLECTION AGENCIES

Alternate Business Names
ACS ACS Legal Department American Law Division Capital Advance CFS DFF Federal Crime Division Investigations for Cash Advance National Crime Investigation bureau National Processing Service
Industry Tips
Collection Agency Payday Loan Scheme Debt Collection Payday Loans
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.