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BBB Accredited Business since

Davano Paving Co LLC

Phone: (724) 528-9575 Fax: (724) 528-2230 176 Jackson Rd, W Middlesex, PA 16159 View Additional Email Addresses http://www.davanopaving.com/


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Description

This is a paving and asphalt contractor.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Davano Paving Co LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Davano Paving Co LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Davano Paving Co LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 1997 Business started: 01/01/1958 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA065714.

Type of Entity

Corporation

Business Management
Mr. Carmen C Davano, Owner Mrs. Teresa Davano
Contact Information
Principal: Mr. Carmen C Davano, Owner
Business Category

PAVING CONTRACTORS ASPHALT ASPHALT SEALING AND REJUVENATING SEALING - PAVEMENT DRIVEWAY INSTALLATION, PAVING & REPAIR

Industry Tips
Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had driveway paved Aug. 2009 by 2012 we were getting noticeable bumps in the one section of the driveway. Contacted Mr. ****** he said he would send someone out to heat and pound down bumps. No one ever showed up. Contacted him again last summer he assured me he would come out and repair it. Again no show.Mr. ****** said the slag in the driveway was causing my problem.My question is he should have seen the base for the black top considering it was a gravel driveway.

Desired Settlement: Repair the sections in the driveway which are bad. All I want is my driveway fixed.

Business Response:

MR, ****** HAD CONTACTED ME IN 2009 TO PAVE HIS DRIVEWAY. I MET WITH HIM AND REVIEWED HIS DRIVEWAY WITH HIM* I EXPLAINED THAT WE WOULD GRADE HIS “EXISTING” STONE BASE, ROLL IT AND THEN PAVE HIS DRIVEWAY. HE AGREED AND THE JOB WAS COMPLETED ACCORDING TO THE CONTRACTED SPECIFICATIONS. MR. ****** WAS WELL SATISFIED WITH THE COMPLETED WORK. *** ****** HAD THEN CONTACTED ME IN 2013 AND WANTED ME TO LOOK AT A SPOT ON HIS DRIVEWAY. HIS WORDS WERE “A BARELY VISABLE SPOT THAT YOU CAN ONLY SEE WHEN THE DRIVEWAY IS WET”! I WENT TO HIS DRIVEWAY AND COULD NOT FIND THIS SPOT.

THE FOLLOWING SEASON (2014) HE STOPPED AND ASKED IF I HAD SEEN THE SPOT IN (2013). I HAD EXPLAINED TO HIM THAT I DID LOOK AT HIS DRIVEWAY AND FOUND NO EVIDENCE OF ANY AREAS AS HE DESCRIBED. I EXPLAINED TO HIM THAT I WOULD MAKE A SECOND STOP AT HIS DRIVEWAY AND LOOK AT IT AGAIN FOR THIS SPOT, WHICH I DID AGAIN AND FOUND NO EVIDENCE OF ANY DEFECTS. TO ME IT COULD BE A RESULT OF A BAD “EXISTING” STONE BASE, (STEEL SLAG), WHICH IS A GASEOUS SLAG WHICH IS VERY INEXPENSIVE AND COMMON. I EXPLAINED TO MR. ****** THAT GASES IN THE SLAG WILL MAKE PROBLEMS SIMILAR TO WHAT HE IS EXPLAINING TO ME. MR. ****** UNDERSTOOD AND WAS RECEPTIVE TO THIS. MR. ****** STATES THAT HE WANTED OUR COMPANY TO “POUND DOWN” THESE PARTICULAR AREAS. I CANNOT FIX WHAT I CANNOT SEE. OUR COMPANY CANNOT BE HELD RESPONSIBLE FOR THE STONE BASE THAT WAS PREVIOUSLY INSTALLED BY MR. ******. OUR PROPOSAL WAS FOR GRADING THE EXISTING STONE BASE AND PAVING OF THE DRIVEWAY ‘IN PLACE”. MR. ****** STATES IN HIS COMPLAINT THAT OUR COMPANY SHOULD HAVE SEEN THE STONE PRIOR TO PAVING. CHEAP STEEL SLAG AND REGULAR SLAG LOOK ALMOST IDENTICAL. ULTIMATLY MR. ****** IS RESPONSIBLE FOR THE BAD DECISION TO USE A SUBSTANDARD PRODUCT ON HIS DRIVEWAY YEARS PRIOR TO OUR ARRIVAL. IF YOU COULD SEND OUT A QUALIFIED FIELD TECHNICIAN TO MEETWITH ME AT MR. ******S DRIVEWAY, I WOULD BE HAPPY TO EXPLAIN THE PAVING PROCESS AND THE DETAILS OF THIS PARTICULAR JOB. “ASPHALT IS ONLY AS GOOD AS THE FOUNDATION THAT IT RESTS UPON”

SINCERELY* ****** ******, DAVANO PAVING COMPANY