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BBB Accredited Business since

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Description

This company offers residential & commercial paving.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that C J Long Paving Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for C J Long Paving Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Information

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BBB file opened: March 17, 1988 Business started: 01/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is 003286.

Type of Entity

Corporation

Business Management
Mr. Edward D Long, President Mr. Jack L Long, Vice President
Contact Information
Principal: Mr. Edward D Long, President
Business Category

PAVING CONTRACTORS ASPHALT SEALING AND REJUVENATING SEALING - PAVEMENT DRIVEWAY INSTALLATION, PAVING & REPAIR

Alternate Business Names
E Long Holdings Inc Long, C J Paving Company
Industry Tips
Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 3588 Perry Hwy

    Slippery Rock, PA 16057 (724) 656-0412

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (330) 482-3088(Phone)
  • (724) 285-7277(Phone)
  • (724) 346-3663(Phone)
  • (724) 625-9222(Phone)
  • (724) 774-4449(Phone)
  • (800) 690-0824(Phone)
  • (814) 333-4411(Phone)
  • (814) 677-0345(Phone)
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Complaint Detail(s)

12/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Grandparents live in ******* ****. They signed an agreement with CJ Long Paving on July 21, 2014 to repair a drain at the end of their driveway as well as pave the rest of the drive. My grandfather made numerous calls to them to get this work done before he passed away 3 weeks ago. They told him once that they would be out to do it when it was pouring rain outside and he asked them to come back when it was nicer out, as to not mess up the driveway because of laying blacktop in the rain. The owner got upset with him after that. Since my grandfather is not around to handle this issue anymore, my Grandmother has started to try to get them out to do the work before cold weather hits. She called me very upset the other day because the owner was so rude to her when he finally called her back. It has been over 3 months since this agreement was signed, and 3 months if excuses and procrastination.

Desired Settlement: The desired settlement would be for this company to apologize to my grandmother, not only for taking too long to get the work done but for also being rude after her husband passed away. The desired settlement out be for them to get the work they agreed to do done before snow comes.

Business Response:

 

This letter is in response to the above complaint that was filed against C. J. Long Paving Company by *** **** *******.

A C. J. Long Paving crew went to her grandmother’s residence at *** ******** ****** ******* ** on November 11, 2014 and paved the driveway.

We appreciate you updating our file to indicate that this complaint has been resolved. Thank you.

Sincerely,
****** * ****
President

10/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: installed driveway 5/11/2010. driveway cracked badly first year. I have called and complained incessantly. it took them almost 4 years to send someone out. they repaired a few cracks and said they would be back in 5 weeks to finish. after numerous calls and assurance they would be out, they have not come. I have been extremely patient, and in fact cj long did my lower driveway about 15 years ago, that also has cracked badly even though I had it sealed faithfully. the weather will be changing soon and the repairs have yet to be completed. we paid over $4,000.00 for the first driveway and $4,400.00 for the second one.i used this company for their good reputation, I regret now that I did not seek another. I was even willing to pay to have the first driveway repaired and asked for an estimate, and still no response. I would like my driveway to be repaired properly before it becomes worse. thankyou

Desired Settlement: I would request that cj long pavers repair the cracked driveway, installed in 2010 [ I have phoned their offices numerous times since the cracks were discovered in the summer of 2010 ]. I would also like to be advised by cj long if the first driveway comes under a warranty, as this also is cracked badly.

Business Response: To Whom It May Concern:
This letter is in response to the above complaint that was filed against C. J. Long Paving
Company by ****** ********.
AC. J. Long Paving crew went to Mr. Lachelli’s residence at**** ****** ***** ******
on October 8, 2014 and did the crack repair on his driveway. He was home and
expressed his satisfaction with the work that was done.
We appreciate you updating our file to indicate that this complaint has been resolved.
Thank you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** * **** * ********

10/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company paved my drive. In preparation for the paving some removal of the old drive was necessary. When the removal was done damage occurred to the framing around the garage doors. I called the company to discuss twice and gave my information to the secretary. She promised a call back but that has not happened.

Desired Settlement: The aluminum wrapping around the door frame will need some repair. I expect the company to foot the bill for that.

Business Response: This letter is in response to the above complaint that was filed against C. J. Long Paving Company by ***** *******.
In our defense the crew foreman, ****** *****, left him a phone message shortly after the incident telling him he needed to talk to him regarding the damage, but Mr. ******* said he never received the message.
C. J. Long Paving has contacted Mr. ******* and apologized for the damage. He is replacing all of the existing garage door framing. In lieu of C. J. Long Paving paying the portion of his estimate that is associated with the damage, we have offered him a free driveway sealer application for 2015 valued at $560.00, which he has accepted.
We appreciate you updating our file to indicate that this complaint has been resolved.
Thank you.

3/20/2013 Problems with Product/Service