Business ProfileforAmcom Office Systems

We had a 5 year contract with this company. We reached out to them to cancel the contract prior to the contract expiring. It seems like they are trying to prevent customers from canceling their services. We had issues with them prior to deciding to cancel our service at the end of our contract. They provided us with defective refurbished toners. They would not send replacements. We are a business and we need our equipment, especially printers and copiers, to be functional. We cannot be without those devices. I have sent numerous emails only to be dismissed and asked to send the same information again. I spent 30 minutes on hold, waiting to talk to someone only to have the call disconnected. This is definitely not acceptable. We have been working on this since the fall of last year and they still haven't taken care of our request. Our contract ran out in november 2022 and they are continuing to send us past due notices. We paid them the overage for the contract and shouldn't have received more bills, but they continue to send them.