BBB Business Review

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This business is not BBB accredited.

Voyager Vanlines

Phone: (888) 889-2864 View Additional Phone Numbers ! Voyager Vanlines is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

As of July 2, 2012, the BBB has received complaints from consumers who allege that the moving company has not adhered to their Bill of Lading and increased the charges to double the original amount estimated using various excuses as to why there is a price change.  These consumers felt pressured to give in and pay additional fees because their belongings were in the possession of the movers.  In addition, some consumers have alleged that some or all of their belonging have not been returned to them as stated in their contracts. 

The BBB has not been able to verify an address for the company as mail sent to their Pittsburgh address was returned by the Post Office.  We suggest that if you have a problem, to file a complaint with US Department of Transportation at for interstate moves and the Pennsylvania Public Utility Commission for intrastate moves.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Voyager Vanlines
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 07, 2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Public Utility Commission
PO Box 3265, Harrisburg PA 17105
Phone Number: 800-692-7380

Business Category


Additional Information

As of August 10, 2012 mail sent to the Pittsburgh address has been returned by the post office. As of August 22, 2012 Voyager Vanlines is not registered with the Department of Transportation to do interstate moves, nor certificated with the Pennsylvania Public Utility Commission (PUC) to do intrastate moves within Pennsylvania.  Their website states they have a USDOT number 2201941 and MC number 602168.  Neither of these numbers are valid. 

Voyager Vanlines website also states they have been serving Pittsburgh since 1987 but they have only been registered with the Pennsylvania Department of State since October 11, 2011.  Their website also claims that they have an A+ rating with the Better Business Bureau which is not true. 

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.