BBB Business Review

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This business is not BBB accredited.

PPG Industries Inc

Additional Locations

Phone: (412) 434-2908 Fax: (412) 434-4291 1 PPG Place, Pittsburgh, PA 15272 http://www.ppg.com View Additional Web Addresses


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Description

The company is a global manufacturer and supplier of paints, coatings, optical products, specialty materials, chemicals, glass and fiber glass. With headquarters in Pittsburgh, Pennsylvania, they operate in more than 60 countries around the globe.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for PPG Industries Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for PPG Industries Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 15
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

1 Customer Review on PPG Industries Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 12, 1989 Business started: 08/01/1883 in PA
Business Management
Mr. Charles Bunch, CEO Ms. Susan D Harris, Claims Coordinator, Law Department
Contact Information
Principal: Mr. Charles Bunch, CEO
Customer Contact: Ms. Susan D Harris, Claims Coordinator, Law Department
Business Category

MANUFACTURERS & PRODUCERS

Alternate Business Names
Pittsburgh Plate Glass Co PPG Auto Glass PPG Coatings & Resins Division
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.