BBB Business Review

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This business is not BBB accredited.

Gorell Enterprises Inc

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This company is a manufacturer of specially engineered, custom-manufactured windows for replacement and new-construction applications, patio doors, aluminum storm windows and doors, sunrooms and conservatories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 8
Problems with Product/Service 3
Total Closed Complaints 11

Additional Complaint Information

On Feb. 9, 2012, Gorell Windows & Doors, LLC went into judicial receivership. On February 14, 2012, Soft-Lite Gorell LLC, a wholly owned subsidiary of Soft-Lite LLC, announced its intent to purchase certain assets of Gorell. The Receivership Court approved the sale on March 29, 2012.

The sale included the Gorell name and product styles but did not include any warranty liabilities.   Gorell products purchased before February 14, 2012 are not the liability of Soft-Lite Gorell LLC.

Questions regarding Gorell’s warranties on products purchased before February 14, 2012, may be directed to the receivership company handling it: The Meridian Group, 223 Fourth Ave, Suite 1700 Pittsburgh PA 15222.  

Gorell products purchased after February 14, 2012 are the responsibility of Soft-Lite Gorell LLC. Click here to access Soft-Lite’s BBB review out of the Akron, Ohio Better Business Bureau.

Customer Reviews Summary Read customer reviews

1 Customer Review on Gorell Enterprises Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 25, 1999 Business started: 01/21/1993
Type of Entity


Business Management
Mr. Wayne Gorell, C.E.O. Mr. Arnold Levitt, Chief Financial Officer Mr. Don Raborn, Vice President - Operations
Contact Information
Principal: Mr. Wayne Gorell, C.E.O.
Business Category


Alternate Business Names
Gorell Windows & Doors

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.