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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Orchard Brands is a multi-channel marketer of apparel and home products to consumers through the direct channels of catalog, Internet and retail. Orchard Brands’s collection of companies includes Appleseed's, Bedford Fair, Blair, Draper's & Damon's, Gold Violin, Haband, LinenSource, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions, Tog Shop, Willow Ridge and WinterSilks.
A BBB Accredited Business since
BBB has determined that Blair Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Blair Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 212 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||100|
|Total Closed Complaints||212|
Additional Complaint Information
The BBB has received reports of customer dissatisfaction during the last three-year reporting period. Complaints on file with the BBB range from delays in receiving merchandise to problems with crediting accounts when the merchandise was returned. The company has responded to all complaints by either re-shipping the merchandise or crediting the customer’s account.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Cathy Burnette, Customer Service Director Mr. Mike DelPrince, V.P. of Finance Ms. Cindy Dziendziel, Vice President Mr. Al Lopez, C.E.O. Ms. Kassy McComis, Billing Ms. Sandy Mineweaser, Customer Service Director Ms. Theresa Ruby, Vice President
MAIL ORDER & CATALOG SHOPPING MENS CLOTHING & FURNISHINGS-RETAIL WOMENS APPAREL-RETAIL CLOTHING-RETAIL
Alternate Business NamesAppleseed's Bedford Fair Coward Shoes Gold Violin Gold Violin, Inc. Linen Source Norm Thompson Orchard Brands Inc Sahalie Solutions Tog Shop WinterSilks
Blair Corp has established its own bank to provide credit to customers. JLB Service Bank will provide unsecured credit cards to customers for shopping at Blair only.