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BBB Business Review

BBB Accredited Business since 10/1/1972

Blair Corporation

Additional Locations

Phone: (800) 458-6057 Fax: (814) 726-6097 View Additional Phone Numbers 220 Hickory St, Warren, PA 16366 http://www.blair.com

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Description

Orchard Brands is a multi-channel marketer of apparel and home products to consumers through the direct channels of catalog, Internet and retail. Orchard Brands’s collection of companies includes Appleseed's, Bedford Fair, Blair, Coward Shoes, Draper's & Damon's, Gold Violin, Haband, Intimate Appeal, LinenSource, Monterry Bay, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions, Tog Shop, Willow Ridge and WinterSilks.

BBB Accreditation

A BBB Accredited Business since 10/1/1972

BBB has determined that Blair Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Blair Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 243 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

243 complaints closed with BBB in last 3 years | 65 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 30
Billing/Collection Issues 92
Delivery Issues 25
Guarantee/Warranty Issues 0
Problems with Product/Service 96
Total Closed Complaints 243

Additional Complaint Information

The BBB has received reports of customer dissatisfaction during the last three-year reporting period. Complaints on file with the BBB range from delays in receiving merchandise to problems with crediting accounts when the merchandise was returned. The company has responded to all complaints by either re-shipping the merchandise or crediting the customer’s account.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Blair Corporation
See Trends in Complaints on Blair Corporation

Additional Information

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BBB file opened: October 01, 1972 Business started: 01/01/1910
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cindy Dziendziel, Vice President Mr. Mike DelPrince, V.P. of Finance Ms. Sandy Mineweaser, Customer Service Director Ms. Kassy McComis, Billing Mr. Al Lopez, C.E.O. Ms. Theresa Ruby, Vice President Ms. Cathy Burnette, Customer Service Director
Contact Information
Customer Contact: Ms. Cathy Burnette, Customer Service Director Principal: Ms. Tracey L Morgan , Customer Service Director
Business Category

MAIL ORDER & CATALOG SHOPPING MENS CLOTHING & FURNISHINGS-RETAIL WOMENS APPAREL-RETAIL CLOTHING-RETAIL

Alternate Business Names
Appleseed's Orchard Brands Inc Sahalie Tog Shop Gold Violin Linen Source Bedford Fair Coward Shoes
Additional Information

Blair Corp has established its own bank to provide credit to customers. JLB Service Bank will provide unsecured credit cards to customers for shopping at Blair only.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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