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BBB Accredited Business since

Blair Corporation

Additional Locations

Phone: (800) 458-6057 Fax: (814) 726-6097 View Additional Phone Numbers 220 Hickory St, Warren, PA 16366 http://www.blair.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Orchard Brands is a multi-channel marketer of apparel and home products to consumers through the direct channels of catalog, Internet and retail. Orchard Brands’s collection of companies includes Appleseed's, Bedford Fair, Blair, Draper's & Damon's, Gold Violin, Haband, LinenSource, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions, Tog Shop, Willow Ridge and WinterSilks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blair Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blair Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 223 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

223 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 79
Delivery Issues 16
Guarantee/Warranty Issues 0
Problems with Product/Service 100
Total Closed Complaints 223

Additional Complaint Information

The BBB has received reports of customer dissatisfaction during the last three-year reporting period. Complaints on file with the BBB range from delays in receiving merchandise to problems with crediting accounts when the merchandise was returned. The company has responded to all complaints by either re-shipping the merchandise or crediting the customer’s account.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blair Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1972 Business started: 01/01/1910
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cathy Burnette, Customer Service Director Mr. Mike DelPrince, V.P. of Finance Ms. Cindy Dziendziel, Vice President Mr. Al Lopez, C.E.O. Ms. Kassy McComis, Billing Ms. Sandy Mineweaser, Customer Service Director Ms. Theresa Ruby, Vice President
Contact Information
Customer Contact: Ms. Cathy Burnette, Customer Service Director
Business Category

MAIL ORDER & CATALOG SHOPPING MENS CLOTHING & FURNISHINGS-RETAIL WOMENS APPAREL-RETAIL CLOTHING-RETAIL

Alternate Business Names
Appleseed's Bedford Fair Coward Shoes Gold Violin Gold Violin, Inc. Linen Source Norm Thompson Orchard Brands Inc Sahalie Solutions Tog Shop WinterSilks
Additional Information

Blair Corp has established its own bank to provide credit to customers. JLB Service Bank will provide unsecured credit cards to customers for shopping at Blair only.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.