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South Hills Electric Heating Cooling provides electrical, heating and air conditioning services to the greater Pittsburgh area. Since 1993, we have installed furnaces, boilers, air conditioners, electrical systems
and hot water heaters.
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A BBB Accredited Business since
BBB has determined that South Hills Electric Heating Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA012126.
Type of Entity
Business ManagementMr. Pat Cray, Owner
HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS
Products & Services
South Hills Electric Heating Cooling sells the following brand(s): Amana Heating and Cooling Equipment, Goodman Heating and Cooling Equipment, We service and can install any Heating and Cooling Equipment
South Hills Electric Heating Cooling offers the following product(s): Air Conditioners and Systems, Boilers, Electrical Service panels, Furnaces, Heat Pumps
Method(s) of PaymentCash
Refund and Exchange PolicyRight to cancel laws are set by the state of PA.
Industry TipsHome Improvements - Heating & Cooling Pennsylvania Home Improvement Consumer Protection Act
951 Killarney Dr Ste 1
Castle Shannon, PA 15234 Directions
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- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I am a single mom that belongs to ******* **** to help prevent fraudulent misrepresentation, as I am not knowledgeable in HVAC, as well as many other home improvement issues. Below I want to state the facts and then present my claim. 1. South Hills Electric Heating & Cooling has been to my house previously (annually) in the past two years for the same service using the exact same ******* **** coupon. The first year I was told by South Hills Electric that my system could have a slow leak and it would be costly to locate and repair the leak. They told me my unit is old and probably wouldn’t be worth the leak inspection/repair and the best solution would be to add Freon, to see how slow the leak is. If it was slow, it could take me through another season. They filled the unit and it was fine. Like clockwork, the next year my system showed the same signs. South Hills Electric again came out, tested the levels, filled my unit with Freon and again, my system was up and working again. Both years I used the following coupon. Exact information on coupon copied verbatim: ----------------------------------------------------------------- South Hills Electric LLC, an A-rated, Super Service Award winning service provider on ******* ****, is offering a central A/C inspection and tune-up with up to one lb. of refrigerant for only $77. This service is normally valued at $225, saving ******* **** members 66%. Why You Need this Deal: Your air conditioning system can account for an average of 50% of your energy costs. An efficiently-operating unit will assure your comfort and cost you less to operate. Make sure you're ready for hot weather with this great offer. This Deal Includes: • A 26-point inspection, cleaning, tune-up, check for overall safe operation, and up to one lb. of refrigerant (if needed) The Fine Print: • Not valid for cash back • Cannot be combined with other specials/offers • Cannot be applied to estimates/current/past jobs • Valid for residential service only • Appointments are to be performed during normal business hours • One lb. of coolant will be supplied only if necessary • One coupon per central air system (please check your unit to see how many you would need) • Multiple coupons can be purchased for multiple systems, however coupons must be redeemed during the same service call • Additional fee for broken component(s) and/or part(s) replacement • Promotional value expires six months from date of purchase. Purchase amount does not expire --------------end ad/coupon--------------------- 2. In the two previous years, South Hills Electric Heating & Cooling taught me signs to look for when my unit is running low on Freon, such as, line visibly showing sign of freezing. South Hills Electric Heating & Cooling taught me that I need to turn off the unit for a period of time in order to allow it to thaw. So when my unit started showing signs again this year that my coolant was running low, I purchased the coupon and called to make the appointment just as I had done the two years previously. South Hills Electric arrived while I was at work and performed the Freon check. My older son was there to greet them. Upon arriving home, I was told that I did not need coolant. I was then told that my coil was dirty and needed cleaned and it would cost $1200 to clean it. I was not able to spend that kind of money to have it cleaned, so I thanked them and assumed I’d be going the rest of the season without a functioning AC. Two days later, after discussing the exuberant cost of having my coil cleaned with a neighbor, my neighbor suggested I have another company come out to inspect and give me another estimate on cleaning my coil. My neighbor felt that the price was extremely high for that service. The other company come out today and told me I did, in fact, need coolant. He also told me I did NOT need my coil cleaned, but, if I had, it would cost $150, not $1200 to have it cleaned. While the other company was still in my home, I called South Hills Electric to let them know what I was told. I spoke with Adam. He was condescending and completely unhelpful. After telling him my unit did not need its coil cleaned and I did need the Freon as I had in the two years previously, he stated: "We don't give R-22 coolant anymore for the $77." I asked, "Where in their ad/coupon does it stipulate there has been a change?" I told him I had the coupon/ad on my computer screen right in front of me and I did not see mention of the type of coolant it approved and/or did not approve and that I had used the exact coupon with them twice previously. He said I was right and that it does not stipulate any changes. I told him I wanted them to come back and give me the pound of coolant that I paid for. He refused. I then asked for a refund. He told me to contact ******* **** for the refund. I told him I would be giving a bad review on ******* **** and contacting the BBB with a complaint. He told me to go ahead, if that’s what I wanted to do over $77.
Desired Settlement: South Hills Electric were required to fill up to 1 pound of coolant, if needed and my unit needed Freon. I not only want a refund, but I also want an apology, I want to warn potential customers how my situation was handled and I want the company to follow through with what the coupon represented.
This is in regards to BBB complaint # ******** & complaint filed to ******* **** that customer was not provided proper service per Deal purchased on ******* ****.
Better Business Bureau: