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BBB Accredited Business since
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South Hills Electric Heating Cooling provides electrical, heating and air conditioning services to the greater Pittsburgh area. Since 1993, we have installed furnaces, boilers, air conditioners, electrical systems
and hot water heaters.
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A BBB Accredited Business since
BBB has determined that South Hills Electric Heating Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for South Hills Electric Heating Cooling include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Business ManagementMr. Pat Cray, Owner
HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS
Products & Services
South Hills Electric Heating Cooling sells the following brand(s): Amana Heating and Cooling Equipment, Goodman Heating and Cooling Equipment, We service and can install any Heating and Cooling Equipment
South Hills Electric Heating Cooling offers the following product(s): Air Conditioners and Systems, Boilers, Electrical Service panels, Furnaces, Heat Pumps
Method(s) of PaymentCash
Refund and Exchange PolicyRight to cancel laws are set by the state of PA.
Industry TipsHome Improvements - Heating & Cooling Pennsylvania Home Improvement Consumer Protection Act
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Called Company Monday May 14th to check why AC was not working. They did come out to look at next day and repair. They said condenser motor was bad and needed to be replaced and capacitor. They gave me a price of $800 which I reluctantly agreed because it was Hot out. Four days later motor went bad by not starting up easily by itself if you spin fan blade manually it will start itself. Called company and they said there is nothing they could do for me except discount a whole new unit for me at a replacement cost of $2200. I looked up motor they installed and it is a very cheap $88 dollar motor that did not have enough Amps to power my fan blade enough. The new unit unit they quoted me was a the cheapest ******* you can buy with a 13 seer rating and uses the old R22 refridgerant which is what my system takes. but They just wanted way to much money for it even after installation and everything. Again, this job is just an easy switch out. I signed their paper on Friday May 17th 2013 not realizing I was paying for such a cheap system and they said I had 3 BUISNESS days to cancel the contract. Monday evening I decided to research the unit and found I could buy the same unit for $800 dollars and have a complete install done by another company for a total of $1400. Tuesday I called South Hills Electric to cancel my install of their new unit and they said I could not. The manager was very unfriendly and flat out said too bad, it is sitting here and we already charged you and you can't cancel now. I told him his contract clearly states you can cancel within 3 Business days and I am within that time frame. He said good luck but your not getting your money back. So now I've paid over $3000 dollars and only have a very cheap broken motor and no working AC. What a rip off...
Desired Settlement: Refund my credit card for $2200 and replace cheap motor they put in that wasn't rated high enough for my system's fan blade. I have put a dispute in with ***** credit card as well. Also, I may need to file civil suit if they do not comply. Also, they really should fire their manager for his negative actions and additude. I would not recommend this Company to anyone...
Mr ****** contacted us on 04/16/2013 because his 15 year old AC condenser was making a humming noise. Technician ****** went out 04/18/2013 to service equipment. ****** presented Mr ****** 3 options to get his families AC running.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved