Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of J & A South Park LLC?

If yes, click here to login.

Are you...?

BBB Accredited Business since

J & A South Park LLC

Phone: (412) 885-5579 View Additional Phone Numbers 2316 Old Bethel Church Road, Bethel Park, PA 15102 http://www.jandahvac.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers both commercial and residential heating, cooling and plumbing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that J & A South Park LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J & A South Park LLC include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Additional Information

top
BBB file opened: March 13, 1998 Business started: 04/01/1993 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is 013163.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Anthony Passatore, Owner Ms. Patty Klos, Office Manager
Contact Information
Principal: Mr. Anthony Passatore, Owner
Business Category

HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS

Alternate Business Names
J & A South Park Heating, Cooling & Plumbing
Industry Tips
Home Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 2316 Old Bethel Church Road

    Bethel Park, PA 15102 (412) 885-5579 (412) 835-1010 (800) 421-8670

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (412) 835-1010(Phone)
  • (800) 421-8670(Phone)
  • (412) 885-3876 (Fax)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

2/27/2014 Billing/Collection Issues
9/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am sorry that I have to contact BBB to resolve the issue with J&A South Park. Here is what happened back in January 2012, my garbage disposal broke. At that time I had home warranty that covered repairs or replacement of garbage disposal. I called home warranty and they send a plumber to fix it and he ended up replacing it. Few days went by and we noticed that disposal is not working the way it should be. We contacted home warranty again and they send to our home J&A South Park plumber on February 1, 2012 to fix the new disposal. J&A South Park plumber fixed it and gave us a copy of the original receipt with amount due $0 which my wife signed and plumber technician initialed too on 02/01/2012. Couple week later in February 2012 we receive a bill from J&A South Park stating that we owe them $95; J&A South Park modified same receipt (that was signed on 02/01/2012) to say that we owe them $95 and added a statement to it *** does not cover this. Home owner was told they are responsible for payment. My copy of the receipt states I owe them $0 and their modified copy states $95. I called the home warranty about this bill and they told me that they should have not billed us since the disposal is covered by warranty and they will work with J&A South Park to resolve this. After 16 months (1year and 4 month, June 2013) I receive another bill from J&A South Park stating that we owe them $95 and now they are calling me about this. J&A South Park trying to collect money from me by changing same receipt that I have with $0 amount due. Please help to resolve this issue. Thank you in advance.

Desired Settlement: Letter from J&A South Park stating that we owe them $0 and it was just error on their part.

Business Response: After researching and contacting the home warranty company, it was concluded that ******** **** ****** originally in error denied payment of this claim which is why the original invoice was changed to $95 due by the home owner.  It was determined by *** that this particular service call should have been sent to the original Plumbing company who installed the garbage disposal and should have been paid by them.   ******** **** ****** is accepting responsibility of payment for this service, therefore, the homeowner owes $0 for this service. On behalf of the home warranty company and my company,  I do apologize for the confusion and inconvenience this has caused.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.   

 

Regards,

 

 

***** *******

 

 

 

 

8/13/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This contractor was contacted by my home warrantee company to address a stopped drain in my garage and basement. The contractor arrived at my house on Wednesday February 6 to snake the drain, but was unable to fix the problem. The contractor returned on Thursday, February 7, to run a camera. They were still unable to fix the problem nor were they able to determine the exact cause of the problem with the camera. The contractor suggested that the T clean-out connection to the sewer line be replaced with a Y so that the camera could pass through. This work was supposedly completed on Friday, February 8, and I was charged $1,879.37. This still did not resolve the stoppage. The contractor informed me that the next step would cost (approximately) $32,000. I do not know the exact number, because it was only written on a scrap of paper and the contractor would not give me a formal offer for it. I asked if there were any other options, and the contractor informed me that jetting was possible but would likely make the situation worse.A different plumber was hired to address the situation on Sunday, February 10. He cleared the line by jetting it, and informed me that the clean out should be a T by code, and by his inspection it was still a T and not a Y as I had unknowingly authorized.I cannot determine what, if any, work was completed for $1,879.37. I believe this ammount should be refunded to me. I have attempted to resolve this through the contractor but so far have been unsuccessful.

Desired Settlement: Full refund of $1879.37.

Business Response:

After reviewing this job with the plumber on site, I have to agree that there is some fault on our part.  My plumber did not explain in full detail of the work that was done. The T was dug up but not replaced with a “Y’.  It was dug up to try to diagnose and clear the sewer line.  And yes, the “T” is code.  He was unfortunately still unable to diagnose or clear the sewer line with the sewer machine or camera.  I am in agreement to refund the amount of digging & camera service of the sewer, which was $1629.37.  The difference of $250 is for the original EEL service provided.  I apologize for the inconvenience this has caused the homeowner.