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J & A South Park LLC

Phone: (412) 885-5579 View Additional Phone Numbers 2316 Old Bethel Church Road, Bethel Park, PA 15102 http://www.jandahvac.com


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Description

This company offers both commercial and residential heating, cooling and plumbing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that J & A South Park LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J & A South Park LLC include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J & A South Park LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 13, 1998 Business started: 04/01/1993 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is 013163.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Anthony Passatore, Owner Ms. Patty Klos, Office Manager
Contact Information
Principal: Mr. Anthony Passatore, Owner
Business Category

HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS

Alternate Business Names
J & A South Park Heating, Cooling & Plumbing
Industry Tips
Home Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 2316 Old Bethel Church Road

    Bethel Park, PA 15102 (412) 885-5579 (412) 835-1010 (800) 421-8670

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ******** **** ****** used this contractor to complete a claim for furnace replacement. First appointment for the diagnosis was disasterous. Had appt for between 12-4 and nobody showed up. Called the company and was told I needed to reschedule after missing work to be there. 10 pm at night someone finally showed up after stating was going to complain. Spoke with tech about the problem and was told that any additional appts would be kept. Reluctantly purchased furnace through this company. Installation went well. Was contacted this week to schedule a check and clean. After speaking with ** we agreed that someone would be there 3 or after. Day of appt received phone call at 10am the tech was on his way. Told him what the scheduled time was and he reached to office. I called after 3 and the guy called me back and said the tech had 15 minutes in his job and would be at my home after. Called the office after 5 when I haven't heard anything and was put in contact with the tech who refused to meet the appt and said I would need to reschedule Monday. We have lost time at work and have had too many problems with this company. All I want is the warranty and service plans transferred to a more customer based company.

Desired Settlement: All money associated with transfer of warranty and service plan to another company.

Business Response:

We have apologized directly for our scheduling error and provided service on Saturday at no charge.  We have as far as we know resolved this complaint with the home owner directly.  If there is anything else needed, we would be more than happy to work it out.

3/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: J & A came to the house we're moving into at **** ********* ********. I had requested updates of two electrical outlets, and installation of one new in bathroom and one new outside. We also requested four fixtures[ simple bulb/pull chain type] for three closets and a stairwell.. J & A quoted a verbal price of $875.00-they said they would have to go to truck to write it up, but it was cold,and since I had used J & A before, I trusted them at their word and agreed to the $875.00 for all work stated. I had to leave for an appt in ************,but my husband was there. When I got home and saw the paid invoice, I was shocked. They charged us SIX HUNDRED DOLLARS to install two pull chain lights and updated two outlets. They require over SIX HUNDRED more to finish the job-an unauthorized increase of FOUR hundred DOLLARS. Plus, they claim they can't install the stairwell light, they did'nt install the outside outlet AND they informed my husband he would have to rip up the attic for them to finish what they started. I have e-mailed them and FB'ed- NO response.

Desired Settlement: They did only half the job-and when I tell people what J&A charged us for that little bit of work, all have been appalled. The very minimum they should do is refund half of what we paid- We paid SIX HUNDRED DOLLARS. We should get THREEE HUNDRED refunded. Half the work? Half the price.

Business Response: Attached is a copy of the invoice/work order in
question.  The amount of $600 was charged
for work that was completed.  That is
$275 less than the amount verbally quoted because all of the work was not
completed.  We did not try to charge for
something we did not do.  Yes, there was
an access issue for some of the work and the outside work was being postponed because
of the sub-zero temps outside.  I apologize
for the confusion and misunderstanding. 

Since the original quote of $875 was given and the homeowner
feels we only completed half of the work, then it should have cost
$437.50.  We would be willing to refund
the difference of $162.50 to make it fair according to what they feel we
completed.  

Please confirm if this is satisfactory.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The $600.00 we were charged consisted of updating two outlets,which took them all of 15 min- I timed it. ;them running back and forth ,disorganized; them agonizing on how to install two simple bulb lights;them telling us what they CAN'T do, but telling me I have to rip up the attic for them to install an outlet in the bathroom.  We thought they would come back and finish the job for the remaining $275.00 as agreed. NO- they changed the agreement. They now want over $600.00 more to finish the job- on top of the $600.00 we paid. That changes the agreement from $875.00 to over $1,200.00, with me having to do part of their job[ ripping up the attic].We repeatedly tried to contact this co. with our concerns, but was repeatedly ignored until BBB and ******** got involved. Now they offer us this insulting offer.

Business Response: .As the invoice states, more work was done than just updating two outlets. There was new line run from the attic & from the basement to those outlets. I believe that would be a cause for running back & forth. Unfortunately, our electricians are not carpenters and I wouldn’t want them to ruin your floor/ceiling just to make access for electrical lines if that is what is needed. I apologize for the lack of communication in explaining the charges –vs- the work performed. It is apparent that we have not completed this work to your satisfaction and you are not satisfied with amount charged, therefore, we will refund you the $300 you have requested.
You have mentioned getting ******** involved. If you have disputed the credit card transaction with your credit card company, this will delay the refunding of the $300. Please advise us of your intentions with the original credit card transaction.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We are quite willing to pay for services, but not when we feel we are being gouged. J&A agreed to do all work for $875.00,but did LESS than half for almost two thirds of the price- then wanted another $600.00 to finish. So, NO, they did'nt honor the agreement at all. We still feel $300.00 worth of work was'nt done. We had to hire another contractor to finish what J&A started. Not only did he do all the work they were incapable of doing, we did'nt have to tear up the attic as your guys requested- our contractor is still shaking his head at that one. It was like we had hired ****** * *****/J& A - running all over the place-arguing over who has stuff or doesn't-running back and forth to the truck-complaing how hard this was, etc

Regards,

***** *******

2/27/2014 Billing/Collection Issues
10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 7/31/13, the residents at*** ********* **** ******* ** had water pouring into their kitchen from waste water pipes from the bathtub upstairs. A claim was submitted on-line to a warranty policy held with ******** **** ****** **** on 7/31 who assigned the claim to J&A. ***, the repairman from J&A looked at the situation on 8/2 but did not complete any work that day. On 8/5 he took down sections of the sagging drywall of kitchen ceiling. Above drywall is a wood ceiling & he said he couldnt do anything further until a 6 by 6 section was removed & he said J&A preferred not to do that work. We didnt understand this since warranty specified this would be a covered. J&A suggested we pay someone to cut that section out. So spoke to another *** at the J&A office. He said they do cut through wood but dont like to do it. We told them we needed the work done & they should proceed to cut the wood as part of the warranty.*** the repairman came back 8/7. He was very negative & rude & commented how they hate jobs from ***. He hacked at sections of the wood instead of making clean cuts with a saw. He just pried the wood off splintering it & pulled boards away from the joist. He claimed that 2 holes were drilled in the drain hole tub fitting. When asked to see this fitting, he claimed he didnt have it. He said that we would be billed $425 for fitting & coupling to fix it. He also said he thought there was a toy in the pipe causing the back-up. *** said that if there were still any problems, he would not be back to fix anything.On the evening of 8/7, we attempted to use the shower & the water did not drain out at all. On 8/8 water was observed dripping from the fitting that was replaced the night before. Then while using sink next to the tub, water poured out of 2 bathtub fittings.So after 3 visits, tub is not draining, piping is leaking, & ceiling is still tore apart.

Desired Settlement: We want the $60 warranty service charge refunded to my charge card.We want any billing that was done by J&A to be removed/credited and my account to reflect $0 due. Another plumber snaked the pipes and made the necessary pluming repairs for a total of $250, we want reimbrsed for that. We want the wood and drywall fixed on the ceiling and will provide an estimate for that and that should be reimbursed to us as well.

Business Response:

After reviewing your complaint along with the certified letter that you sent to my attention, I spoke with the plumber & dispatcher who handled your plumbing issue along with******** **** ******, your warranty company.  It appears that the approval procedure with *** was not to your satisfaction after the many calls you placed to them.  They do have record of all the calls you placed and the calls that my plumber & dispatcher placed.  It seems as though my plumber followed all the procedures according to ******** **** ****** and it is unfortunate that it is sometimes a long process.  It did take a few visits, but that is because of the “access” issue.  It is true, my plumber did not want to cut thru your secondary tongue & groove wood ceiling and that is why he suggested you have a carpenter do that. Because access was denied by ***, you would have had to pay someone to cut in the access any way.  Ultimately as explained to you, we didn’t want to take that responsibility because my plumber is not a carpenter.  It was confirmed that *** denied payment for accessing the secondary wood ceiling and you insisted that you still wanted us to make the access anyways. You agreed, before we made the access, that you would have your own carpenter to fix the access hole/area.  It was made very clear by *** & my plumber that we would not be responsible for patching and/or repairing this wood ceiling.  After making access, my plumber did find holes drilled in the waste overflow strainer, which my plumber called to advise ***, and they denied the repair. The neighbor told our plumber that your tenant drilled these holes because a toy was dropped in the drain and he tried to get it out.  We are unaware of anyone asking to see the part with the drilled holes because neither you nor your tenant was on site when my plumber was there.  The tenant had gone to *********, and the neighbor was there, telling my plumber everything that your tenant did to that drain. 

  

Before my plumber left the day of the repair, he had told you the drain was clogged and it was probably because of the toy that went down the drain.  You did not give him the authorization to snake the drain.  That is why he did not snake it, you would have to give authorization to pay for that additional service.  My plumbing department never received a call about any additional leaks in the sink and/or at the fitting we replaced. 

  

I apologize if you think my plumber was being rude.  I assure you he did not call you to and tell you what he found and tell you that he did not feel comfortable cutting through your wood ceiling just to upset you.    

  

I feel my plumber & dispatcher did everything they could to keep you informed of the events and repairs that were made.  I also believe your home warranty company made you aware of their policies and procedures, even though you did not like the outcome. 

  

I do not feel it necessary to reimburse you for the $250 because you already received reimbursement from your home warranty company for the $250 after making a complaint with them.  And, you have already made a claim with your credit card company to receive the $60 back.  The $60 is a service fee made by your home warranty company.

  

As a courtesy, I am willing to discount the $425 billed to you for making the access and replacement of the tiptoe, strainer & boot in the shower by $100, which leaves a balance due of $325. 

Consumer Response:  After reviewing your complaint along with the certified letter that you sent to my attention, I spoke with the plumber & dispatcher who handled your plumbing issue along with American Home Shield, your warranty company. It appears that the approval procedure with *** was not to your satisfaction after the many calls you placed to them. They do have record of all the calls you placed and the calls that my plumber & dispatcher placed.

It seems as though my plumber followed all the procedures according to ******** **** ****** and it is unfortunate that it is sometimes a long process. It did take a few visits, but that is because of the "access" issue. It is true, my plumber did not want to cut thru your secondary tongue & groove wood ceiling and that is why he suggested you have a carpenter do that. Because access was denied by ***, you would have had to pay someone to cut in the access any way. Ultimately as explained to you, we didn't want to take that responsibility because my plumber is not a carpenter. It was confirmed that *** denied payment for accessing the secondary wood ceiling and you insisted that you still wanted us to make the access anyways. You agreed, before we made the access, that you would have your own carpenter to fix the access hole/area. It was made very clear by *** & my plumber that we would not be responsible for patching and/or repairing this wood ceiling.

Several point here:

1.        *** has paid for the repairs to the wood and I have included a copy of the remittance stub from the check for $417 and a copy of the estimate for the repairs.

2.        The *** warranty does cover these repairs and I have included a copy of the warranty agreement that shows that. That is why *** has paid the $417 to repair the ceiling. The agreement covers going through any wall or floor material (including concrete up to $500) in order to gain access to the plumbing. In additional the warranty states that the accessed area is to be returned to a roughed in condition after the plumbing repairs are made. A roughed in condition means that the wood would have to be replaced and drywall reinstalled in the area where the plumber had to cut away to access the plumbing. The homeowner is responsible from priming the wall and painting and/or wallpapering. It is my supposition that perhaps J&A did not describe the situation to *** correctly.

3.        Plumbers cut through these materials (dry wall and wood) all the time. This does not require a carpenter but simply a power saw. *** *********, the plumber that finally fixed the plumbing correctly, said this is part of a plumbers job. He said plumbers don't call in a carpenter for 30 minutes of rough cut out work every time they access pipes.

4.        The plumber from J&A did not cut through the wood floor boards. He pried them away with a crowbar or such and hacked holes in the ceiling making a bigger mess than had it been done correctly with a saw.

After making access, my plumber did find holes drilled in the waste overflow strainer, which my plumber called to advise ***, and they denied the repair. The neighbor told our plumber that your tenant drilled these holes because a toy was dropped in the drain and he tried to get it out. We are unaware of anyone asking to see the part with the drilled holes because neither you nor your tenant was on site when my plumber was there. The tenant had gone to Kennywood, and the neighbor was there, telling my plumber everything that your tenant did to that drain.

1.        The tenant did ask to see the supposed tiptoe fitting that had holes drilled in it and the plumber said he didn't have it any longer even though neither the plumber nor his vehicle left the tenant's house during that time.

2.        Simple question - Why would a tenant with leaking fixtures drill holes into the plumbing? Doesn't that create more leaking?

3.        The tenant's neighbor, ***, did not say anything about a toy being dropped into the bathtub drain. Ultimately, when *** ********* made the correct repairs to the plumbing fixtures, he did not find any toy in the tub fixture, or in the P-Traps, or in any of the waste pipes. What he did find in the waste pipe, was a lot of hair.

Before my plumber left the day of the repair, he had told you the drain was clogged and it was probably because of the toy that went down the drain. You did not give him the authorization to snake the drain. That is why he did not snake it, you would have to give authorization to pay for that additional service. My plumbing department never received a call about any additional leaks in the sink and/or at the fitting we replaced.

1)       So let me get this right, the plumber claims he fixed the leak but leaves the plumbing clogged? Did he ever think that the clogged pipes could be causing the leaking elsewhere when the water backed up? In reality he did not fix the leak, the fixtures leaked that very same night.

2)       How did he know it was clogged and how did he know it was a toy if he didn't snake it? This is all hearsay.

3)       If the plumber had known what he was doing and did it properly, he might have concluded that the waste pipe was clogged with hair (the most common clog). The

clogged waste pipe was causing the water to back up when either the bathroom sink or the bathtub was used and the water was leaking through the tub fitting that the J&A plumber supposedly fixed and through the overflow tube in the bathtub. I really think the plumber had no clue what he was doing and really had no interest in doing the job correctly. As is mentioned in the complete write-up that we did (that we had to scale back due the limits on the on-line filing I did), the plumber said he hated doing *** warranty jobs and they try to get rid of them as fast as possible. A copy of that full write up has been included with this submission.

4)      I did call J&A the next day after we saw the leaking the very night the plumber left and ***, their dispatcher said they knew it was leaking but they weren't doing anything about it.

I apologize if you think my plumber was being rude. I assure you he did not call you to and tell you what he found and tell you that he did not feel comfortable cutting through your wood ceiling just to upset you.

The plumber was rude and again, he said he hated doing *** warranty jobs. Again, cutting through the wood was an approved item. Perhaps the plumber described the situation incorrectly to ***.

I feel my plumber & dispatcher did everything they could to keep you informed of the events and repairs that were made. I also believe your home warranty company made you aware of their policies and procedures, even though you did not like the outcome.

As discussed above, the J&A plumber did not do everything he could to make the necessary repairs. He wanted this job off of his list as quickly as possible and did not fix it correctly. At one point, I asked the plumber to get on the phone when he was at the house and he absolutely refused to get on the phone.

The J&A Dispatcher did not keep me informed throughout the process. I had to call him every time to find out what was going on.

I do not feel it necessary to reimburse you for the $250 because you already received reimbursement from your home warranty company for the $250 after making a complaint with them. And, you have already made a claim with your credit card company to receive the $60 back. The $60 is a service fee made by your home warranty company.

This request for the $250 was made before *** agreed to pay *** ********* for making the proper and correct repairs. Therefore, I am not seeking $250 from J&A and *** has waived the $60 service fee. *** has also sent me a check to fix the ceiling and return it to the roughed in condition as is specified in the warranty.

As a courtesy, I am willing to discount the $425 billed to you for making the access and replacement of the tiptoe, strainer & boot in the shower by $100, which leaves a balance due of $325.

I will not pay for any of these repairs. The repairs did not fix the leak and that is why we brought in another plumber. The plumbing was leaking the very evening after the J&A plumber left the house.

 

 

 

9/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am sorry that I have to contact BBB to resolve the issue with J&A South Park. Here is what happened back in January 2012, my garbage disposal broke. At that time I had home warranty that covered repairs or replacement of garbage disposal. I called home warranty and they send a plumber to fix it and he ended up replacing it. Few days went by and we noticed that disposal is not working the way it should be. We contacted home warranty again and they send to our home J&A South Park plumber on February 1, 2012 to fix the new disposal. J&A South Park plumber fixed it and gave us a copy of the original receipt with amount due $0 which my wife signed and plumber technician initialed too on 02/01/2012. Couple week later in February 2012 we receive a bill from J&A South Park stating that we owe them $95; J&A South Park modified same receipt (that was signed on 02/01/2012) to say that we owe them $95 and added a statement to it *** does not cover this. Home owner was told they are responsible for payment. My copy of the receipt states I owe them $0 and their modified copy states $95. I called the home warranty about this bill and they told me that they should have not billed us since the disposal is covered by warranty and they will work with J&A South Park to resolve this. After 16 months (1year and 4 month, June 2013) I receive another bill from J&A South Park stating that we owe them $95 and now they are calling me about this. J&A South Park trying to collect money from me by changing same receipt that I have with $0 amount due. Please help to resolve this issue. Thank you in advance.

Desired Settlement: Letter from J&A South Park stating that we owe them $0 and it was just error on their part.

Business Response: After researching and contacting the home warranty company, it was concluded that ******** **** ****** originally in error denied payment of this claim which is why the original invoice was changed to $95 due by the home owner.  It was determined by *** that this particular service call should have been sent to the original Plumbing company who installed the garbage disposal and should have been paid by them.   ******** **** ****** is accepting responsibility of payment for this service, therefore, the homeowner owes $0 for this service. On behalf of the home warranty company and my company,  I do apologize for the confusion and inconvenience this has caused.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.   

 

Regards,

 

 

***** *******

 

 

 

 

8/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This contractor was contacted by my home warrantee company to address a stopped drain in my garage and basement. The contractor arrived at my house on Wednesday February 6 to snake the drain, but was unable to fix the problem. The contractor returned on Thursday, February 7, to run a camera. They were still unable to fix the problem nor were they able to determine the exact cause of the problem with the camera. The contractor suggested that the T clean-out connection to the sewer line be replaced with a Y so that the camera could pass through. This work was supposedly completed on Friday, February 8, and I was charged $1,879.37. This still did not resolve the stoppage. The contractor informed me that the next step would cost (approximately) $32,000. I do not know the exact number, because it was only written on a scrap of paper and the contractor would not give me a formal offer for it. I asked if there were any other options, and the contractor informed me that jetting was possible but would likely make the situation worse.A different plumber was hired to address the situation on Sunday, February 10. He cleared the line by jetting it, and informed me that the clean out should be a T by code, and by his inspection it was still a T and not a Y as I had unknowingly authorized.I cannot determine what, if any, work was completed for $1,879.37. I believe this ammount should be refunded to me. I have attempted to resolve this through the contractor but so far have been unsuccessful.

Desired Settlement: Full refund of $1879.37.

Business Response:

After reviewing this job with the plumber on site, I have to agree that there is some fault on our part.  My plumber did not explain in full detail of the work that was done. The T was dug up but not replaced with a “Y’.  It was dug up to try to diagnose and clear the sewer line.  And yes, the “T” is code.  He was unfortunately still unable to diagnose or clear the sewer line with the sewer machine or camera.  I am in agreement to refund the amount of digging & camera service of the sewer, which was $1629.37.  The difference of $250 is for the original EEL service provided.  I apologize for the inconvenience this has caused the homeowner.