Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Giant Eagle Inc has 299 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Giant Eagle Inc

      101 Kappa Dr Ridc Park Pittsburgh, PA 15238-2809

      BBB Accredited Business
    • Giant Eagle Inc

      7418 Broadview Rd Cleveland, OH 44134-5718

    • Giant Eagle Inc

      14650 Snow Rd Brookpark, OH 44142-2461

    • Giant Eagle Inc

      13820 Lorain Ave Cleveland, OH 44111-3428

    • Giant Eagle Inc

      6000 Royalton Rd N Royalton, OH 44133-5104

    Business ProfileforGiant Eagle Inc

    Grocery Store
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.26/5stars

    Average of 31 Customer Reviews

    Customer Complaints

    116 complaints closed in last 3 years

    48 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2004

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company maintains a chain of retail supermarkets in Western Pennsylvania, Maryland, Ohio and West Virginia.

    Business Details

    This is a multi-location business.

    Find a Location

    Giant Eagle Inc has 299 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Giant Eagle Inc

        101 Kappa Dr Ridc Park Pittsburgh, PA 15238-2809

        BBB Accredited Business
      • Giant Eagle Inc

        7418 Broadview Rd Cleveland, OH 44134-5718

      • Giant Eagle Inc

        14650 Snow Rd Brookpark, OH 44142-2461

      • Giant Eagle Inc

        13820 Lorain Ave Cleveland, OH 44111-3428

      • Giant Eagle Inc

        6000 Royalton Rd N Royalton, OH 44133-5104

      Headquarters
      101 Kappa Dr Ridc Park, Pittsburgh, PA 15238-2809
      BBB File Opened:
      9/18/1995
      Years in Business:
      92
      Business Started:
      8/31/1931
      Accredited Since:
      2/23/2004
      Type of Entity:
      Corporation
      Alternate Business Name
      • Giant Eagle Express
      • Market District
      • Get Go
      Business Management
      • Ms. Tina Thomson, Director of Community Relations
      • Mr. Rick Lichtenfels, Vice President
      • Mr. Andy Drexler, Vice President/CFO
      • Mr. David Burnworth, Controller
      • Mr. Richard Clark
      • Mr. Bill Artman, Interim CEO
      Contact Information

      Principal

      • Mr. Richard Clark
      • Mr. Bill Artman, Interim CEO

      Customer Contact

      • Mr. Richard Clark
      Additional Contact Information

      Fax Numbers

      • (412) 968-1510
        Primary Fax
      • (724) 775-8256
        Other Fax

      Phone Numbers

      Customer Complaints

      116 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On March 30, 2024, I purchased a $300 Giant Eagle store gift card at the Giant Eagle store located at 5550 Centre Ave Pittsburgh PA 15232. Upon attempting to verify the loaded amount at the store, I discovered that the gift card was not accepted by Giant Eagle. Despite bearing the Giant Eagle logo, the store informed me that the gift card could not be used for purchases. It became apparent that the gift card was misleadingly displayed alongside valid store gift cards, leading to my mistaken purchase. Despite my request for a refund at the store, I was denied. I am deeply disappointed by this deceptive practice and request a full refund of the amount paid for the unusable gift card. Attachments include my purchase receipt with the deceptive/scamming display at the store.
      Read More

      Customer Reviews

      31 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ken P

      1 star

      02/21/2024

      Please be aware when you use your advantage pay. Pay close attention to your bank account! I got gas and on the same day my bank closed my account for 24 hrs to review a separate charge. The gas charge was held up for the 24 hrs. No warning from giant eagle. A quick email would have been helpful. Giant eagle couldve resubmitted it next day. The card administrator immediately submitted it to Check Redi for collection. Heres the scam!!!! Check Redi charges you $50 on top of the Original charge. Guess what Check Redi sent me a txt for payment!! Nothing from GE. They SAY they will accept a letter from your bank to prove your account was closed due to fraud and they will drop the $50 charge. I submitted a bank letter that showed the account was closed for 24 hrs.The letter wasnt good enough evidence. Had the bank reword it and added an account summary of available funds NOPE not good enough!!! Oh yea Check Redi submitted my account to another collection agency. So me and my entire family have and will continue to kick the eagle to the curb.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.