Find us on Google+

BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Riverset Credit Union

Additional Locations

Phone: (412) 488-2525 Fax: (412) 325-1328 53 South 10th St, Pittsburgh, PA 15203

BBB Business Reviews may not be reproduced for sales or promotional purposes.


As a trusted full service financial institution in operation in the Pittsburgh region for over eight decades, Riverset provides its members with much more than basic banking. Our community connections and dedication to impacting the lives of our members, by providing mutually beneficial financial solutions, are what make us regionally renowned. Riverset’s convenient services span wide and include:

Progressive Electronic Channels including:
• Banking To Go: Mobile and tablet applications
• Surcharge-Free Access to all PNC®Bank ATMs
• Popmoney® Personal Payment Service
• NetBranch™ Online Banking
• e-z pay bill pay
• Account-to-Account Transfers

Everyday Banking including:
• Relationship Checking
• Unbeatable low interest rate VISA® Credit Card
• Access to thousands of Shared Branch Locations

Low interest rate lending including:
• Home Equity Loans
• Auto Loans
• Personal Loans

Smart Savings options including:
• Savings Accounts
• Certificate Accounts
• Money Market Accounts
• IRA Accounts

And Much More!

Take advantage of our perks@work? Workplace Banking program for your employees by contacting us at 412-488.2525 ext.132. For member services contact or 412.488.2525.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Riverset Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Riverset Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Riverset Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 20, 2004 Business started: 01/01/1934 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of Banking and Securities
17 N Second Street, Suite 1300, Harrisburg PA 17101
Phone Number: 800-722-2657
Fax Number: 717-787-8773
The number is 65138.

Type of Entity


Business Management
Ms. Christine Chojnicki, CEO
Contact Information
Principal: Ms. Christine Chojnicki, CEO
Customer Contact: Mr. Devin Zugates, Business Development and Marketing Manager
Business Category



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.