BBB Business Review
This Business is not BBB accredited
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The company offers an unsecured credit card through mailings and the internet. The unsecured credit card is good only for merchandise purchased from their online store. The card is not affiliated with the nationally recognized credit cards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Horizon Card Services include:
- 80 complaints filed against business
Factors that raised the rating for Horizon Card Services include:
- Length of time business has been operating.
- Response to 80 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||31|
|Total Closed Complaints||80|
Additional Complaint Information
According to the Pennsylvania Department of State, Horizon Card Services filed as a business entity on September 28, 2006 with Robert Kane listed as an owner. The BBB file opened on the company December 02, 2006. Customer complaints allege that they receive an offer for what is believed to be a credit card. The company's unsecured credit card can only be used to purchase merchandise through the company's online store. Consumers claim that the merchandise is limited in number and value while requesting a refund. In some instances complainants are offered a partial refund and only after having complaints processed by the BBB does the company usually provide a full refund and an explanation of its position.
Type of Entity
Business ManagementMr. Robert Kane, President Mrs. Dee-ann Bollinger, Compliance Officer Mr. Rich McDonald, Executive Vice President
CREDIT CARDS & PLANS