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Description

This company provides a full line of residential and commercial services in foundation repair, foundation waterproofing, and HVAC sales and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matthews Wall Anchor Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Matthews Wall Anchor Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Matthews Wall Anchor Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 22, 1995 Business started: 01/01/1987
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA062644.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Norton, Owner Ms. Stephanie Cole, Office Manager
Contact Information
Customer Contact: Mr. Terry Brennan, Managing Director
Principal: Mr. Joseph Norton, Owner
Business Category

CONTRACTORS-GENERAL DRAINAGE CONTRACTORS FOUNDATION CONTRACTORS WATERPROOFING CONTRACTORS HOME IMPROVEMENTS CONCRETE REPAIR/LEVELING CONTRACTOR - COMMERCIAL SUMP PUMP CONTRACTORS FOUNDATION REPAIR & HOUSE LEVELING RAINWATER HARVESTING SYSTEMS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL CONTRACTORS - RETAINING WALL FOUNDATION INSPECTION BASEMENT WATERPROOFING HOME REPAIR & MAINTENANCE

Products & Services

Matthews Wall Anchor Service sells the following brand(s): Earth Contact Products

Matthews Wall Anchor Service offers the following product(s): Earth Contact Products

Method(s) of Payment
Cash, credit cards, checks, and in house financing are accepted.
Alternate Business Names
Matthews Commercial Structural Matthews Mechanical Services Matthews Wall Anchor & Waterproofing Services MWA Acquisition LLC
Industry Tips
Home Improvements - Basement Waterproofing Pennsylvania Home Improvement Consumer Protection Act
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.