BBB Business Review

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This business is not BBB accredited.

American Eagle Outfitters, Inc.

Find a Location

Phone: (412) 432-3300 Fax: (412) 432-0803 77 Hot Metal St, Pittsburgh, PA 15203 View Additional Email Addresses http://www.ae.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers clothing, apparel for sale.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Eagle Outfitters, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for American Eagle Outfitters, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 60 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 10
Delivery Issues 19
Guarantee/Warranty Issues 1
Problems with Product/Service 74
Total Closed Complaints 131

Customer Reviews Summary Read customer reviews

1 Customer Review on American Eagle Outfitters, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 01, 1998 Business started: 01/01/1977 in PA Business started locally: 01/01/1977 Business incorporated 01/01/1977 in DE
Type of Entity

Corporation

Business Management
Mr. Andrew Cirelli Mr. Robert Hanson, CEO Ms. Jennifer Herrod, Manager Ms. Kara Johnston, Customer Relations Coordinator Ms. Candace Mitchell, Sr Manager of Customer Relations Mrs. Geraldine Schottenstein Ms. Lib Spiegel, Corporate Customer Relations Supervisor
Contact Information
Principal: Mr. Andrew Cirelli
Principal: Mr. Robert Hanson, CEO
Principal: Ms. Jennifer Herrod, Manager
Customer Contact: Ms. Lib Spiegel, Corporate Customer Relations Supervisor
Business Category

CLOTHING-RETAIL BOYS CLOTHING/FURNISHINGS-RETAIL MENS CLOTHING & FURNISHINGS-RETAIL WOMENS APPAREL-RETAIL

Alternate Business Names
AEO Factory Aerie American Eagle Online
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.