BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

ITBS, Inc.

Additional Locations

Phone: (724) 266-1607 Fax: (724) 318-9164 3403 Conway Wallrose Rd, Sewickley, PA 15143 View Additional Email Addresses http://www.itbsinc.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is an online retailer of backyard bird accessories including bird feeders and bird houses, decorative water fountains, art sculptures, stained glass panels, art prints, original artwork, solar bags, alpaca wool blankets and provides custom and customized software and database solutions.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ITBS, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for ITBS, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ITBS, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 04, 2007 Business started: 03/01/1998 in DE Business started locally: 03/01/1998 Business incorporated 03/01/1998 in DE
Type of Entity

Corporation

Business Management
Mr. James D Miller, President Ms. Sarah Westfield, Business Adminstrator
Contact Information
Principal: Mr. James D Miller, President
Business Category

BIRD FEEDERS & HOUSES FOUNTAINS-GARDEN, DISPLAY, ETC. LUGGAGE-RETAIL ART GALLERIES, DEALERS & CONSULTANTS COMPUTERS SOFTWARE & SERVICES GLASS-STAINED & LEADED

Alternate Business Names
A Miller Art AlpacaWoolBlankets.com BirdSanctum.com Coop Tender (Automatic Chicken Coop Door) RelaxingWaterFountains.com SolarChargeBags.com
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.