BBB Business Review

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PNC Financial Services Group, Inc.

Find a Location

Phone: (888) 762-2265 View Additional Phone Numbers One PNC Plaza  249 Fifth Ave, Pittsburgh, PA 15222 http://www.pncbank.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PNC Financial Services Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1274 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1274 complaints closed with BBB in last 3 years | 455 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 52
Billing/Collection Issues 362
Delivery Issues 4
Guarantee/Warranty Issues 11
Problems with Product/Service 845
Total Closed Complaints 1274

Customer Reviews Summary Read customer reviews

9 Customer Reviews on PNC Financial Services Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1961 Business started: 01/01/1957 in PA Business started locally: 01/01/1852
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of Banking and Securities
17 N Second Street, Suite 1300, Harrisburg PA 17101
http://www.banking.state.pa.us
Phone Number: 800-722-2657
Fax Number: 717-787-8773

Business Management
Mr. William Demchak, President and CEO
Contact Information
Customer Contact: Executive Client Relations, Client Relations
Business Category

BANKS CONSUMER FINANCE & LOAN CO. MORTGAGE BROKERS

Alternate Business Names
CLC Consumer Services Consumer Loan Center National City Bank National City Mortgage PNC Advisors PNC Bank PNC Bank NA PNC Mortgage Riggs Bank National Riggs National Trust
Industry Tips
Mortgage - New Laws
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.