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Business ProfileforWashington Chevrolet
New Car Dealers
At-a-glance
Related Categories
Overview
Auto Dealers - New Cars
Business Details
- Location of This Business
- 1 Raymond Blvd, Washington, PA 15301-2979
- BBB File Opened:
- 6/1/1985
- Years in Business:
- 38
- Business Started:
- 6/1/1985
- Date of New Ownership:
- 10/1/2007
- Business Incorporated:
- 10/1/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of VD028883 for this business, issued by Pennsylvania Department of State
These agencies may include:
Pennsylvania Department of State
206 North Office Building
Harrisburg PA 17120
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. Patrick J DeCuir, President
- Mr. Adrian Whipkey, General Manager
- Contact Information
Principal
- Mr. Patrick J DeCuir, President
- Mr. Adrian Whipkey, General Manager
Customer Contact
- Mr. Adrian Whipkey, General Manager
- Additional Contact Information
Fax Numbers
- (724) 914-6059Primary Fax
Phone Numbers
- (724) 825-4048Other Phone
- (724) 914-6059
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8-4-23, brought my 2017 Chevrolet Silverado 1500 into their shop for an inspection and to look at my brakes. After waiting, Bryan told me that my vehicle was almost finished the brake repair was under warranty. About 30 minutes later, Dave informed me that my truck was sprayed with oil by one of their mechanics. I asked the see my vehicle. The drivers window was down. So the interior and exterior were both damaged. During this time, I took multiple pictures of the damage and was patient. Dave told me Washington Chevrolet would do whatever it takes to make it right.
I left my truck there and received a rental to take home. The following day, 8-5-23, received a phone call from Bryan. He said they cleaned it up and that my truck looked like brand new and was ready to pick up. So, I went in to pick up my truck. After a brief examination, it was obvious that their attempt of cleaning my truck was subpar. There was oil on the exterior of the truck and oil stains to the interior. Bryan was with me and I showed him the damage. He said he was unable to do anything and would have to get approval from a higher up. I took the truck home that day.
Monday 8-7-23, I returned my truck to Washington Chevrolet. I talked to tall Tom, the shop manager. Tom would not make eye contact and blew off everything I said to him. So, I had to find a higher up, John and Adrian. Both promised me Washington Chevrolet would make this right. My truck was taken to Russo's Detailing. Wednesday 8-9-23, received a call from John that my truck was looking like brand new. I went to Russo's Detailing. Again was let down and there were obvious oil stains once again. I showed the damage to the owner of Russo's and he said he would personally take care of it. So for the third time, 8-12-23,I receive a call that my truck is looking brand new. Unfortunately, it still had damage on the exterior and interior.
They had my truck for over a week and made multiple attempts. My vehicle is still damaged.
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Michael M
1 star
07/17/2023
I recently had some rough shifting and noise in my truck and brought it to Washington Chevrolet for service. Two hours after checking in the vehicle, I was told that I needed the entire transmission replaced at a preliminary cost of $7000. I was told that the bottom of the pan was full of metal shavings, and that the pump was failing as verified by pressure test. I was advised that the vehicle would fail very soon and they recommended against driving for any length of time. I picked up the vehicle and talk to another dealership for a second opinion. As it turns out, Washington Chevrolet never dropped the pan on the transmission. The second dealership confirmed that there were no metal shavings and, tested the pump only to find that it was operating within specifications. In other words, there was nothing wrong with my transmission. I reported this to a Washington Chevrolet service manager. The service manager told me that he could not find anything wrong with their diagnosis or their process, even though it was proven to be incorrect at best and appeared to be at least partially fabricated. Furthermore, I was able to confirm with him that Washington ***** had not recorded any of the data from the pump test they claim to have performed and they did not drop the pan on the transmission during their diagnostic process. He also could not confirm that the vehicle had even been driven in an effort to confirm any issues with the transmission. This dealership was willing to charge me $7000 for a transmission that did not need to be replaced and the service manager is still unwilling to recognize a problem with how I was treated.
Washington Chevrolet Response
07/25/2023
Our Service Manager took a phone call from ************************** questioning the diagnostics performed on his transmission. ************************** explained that we told him we dropped the oil pan on his transmission and said it was full of metal debris and that his transmission would fail. This was untrue, as we told him we checked the fluid and told him the fluid was clean, but there were traces of metal that could be seen in the oil. This was seen by removing the dipstick and inspecting the oil. The technician stated he did hook up a pressure gauge and took a pressure reading on the pump. The technician stated the reading at that time was showing the pump pressure to be low. The metal debris combined with the low pressure reading we recommended a transmission replacement because his transmission COULD fail and it was not recommended to drive the truck for long periods. ************************** stated he was upset and felt we should have offered to disassemble the transmission for a deeper diagnosis. Our service manager apologized to ************************** for us not offering to disassemble but also explained that he could have asked us to disassemble his transmission but he chose to take his truck to another garage and have them disassemble it further.
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