Business ProfileforMontrose Auto Group

On December 14,2023 I took my Cadillac Ats vehicle to Montrose GMC in Hermitage PA to be serviced for a slight burning smell coming from vents. After I've driven it a bit. I left the vehicle there and Rachel the service adviser informed me she would call and let me know what the issue is. The next day Rachel called and informed me that a valve cover was leaking oil on to the exhaust causing the burning smell. She told the warranty company(AMT Warranty Corp.)would cover the cost for the repair of the problem. And that I needed a new cabin air filter,but I would have to pay for that myself. I told her that was fine. A few days went by and I hadn't heard from anyone at Montrose about my vehicle. So I went up to the service center to check. The service adviser told me that the technician was having a problem with a bolt or screw ? on the engine. And that he would contact me later when the vehicle would be ready. I told him okay and then left. A few days went by when Rachel called me and said there was a problem and that the technician had a problem with a broken bolt and something that it needed more work done to the engine. More difficult work involving around the head of engine. And that it would cost $1900.00 dollars to fix it. She said she would call the warranty company to see if they would cover the cost. She then called me back and said she had bad news. That the warranty company would not cover the cost of fixing the vehicle. And that I would have to cover the cost myself. I told her that I didn't have the money and to just have my vehicle ready for me to pick up. She said okay. Rachel then called me back to inform me that my vehicle (ATS) would need to be towed away outof the service center. I then got absolutely upset and told her that I didn't tow it up there and why is my vehicle worse than it was when I brought it there! I was highly upset about the situation and just hung up. A few days went by when I went to get my vehicle. Drove it home smoking.