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BBB Accredited Business since

Monroeville Dodge

Phone: (412) 856-1700 Fax: (412) 856-8308 View Additional Phone Numbers 3633 William Penn Hwy, Monroeville, PA 15146 http://www.monroevilledodge.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers new & used car sales and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Monroeville Dodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Monroeville Dodge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 19

Additional Complaint Information

Dodgeland Inc. 3633 Wm Penn Hwy Monroeville, PA 15146

According to information supplied by the company, Dodgeland Inc*
began business in July 1991 under new ownership. The BBB
opened its file in January 1989. This firm offers sales &
service of new & used cars. Our file experience shows that this
company has a satisfactory record with the BBB. This company
is a member of the BBB and has agreed to the
BBB's membership standards. This firm participates in the
BBB's Consumer Care program which includes special complaint
procedures and arbitration. This means it has agreed to
arbitrate customer complaints not resolved through the BBB's
complaint handling procedures. This company participates
withthe BBB and the Pittsburgh Auto Trade Association in a
voluntary program to improve consumer confidence in auto
advertising. The BBB does not endorse,
recommend or disapprove of any product, service or company.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Monroeville Dodge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1991 Business started: 07/01/1991 in PA Business incorporated 02/10/1994 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The number is VD019356.

Pennsylvania Department of Banking and Securities
17 N Second Street, Suite 1300, Harrisburg PA 17101
http://www.banking.state.pa.us
Phone Number: 800-722-2657
Fax Number: 717-787-8773
The number is 3953.

Type of Entity

Corporation

Business Management
Mr. Michael C Auffenberg, President Mr. Francis H Auffenberg Jr., Vice President Ms. Blancy Mitchell, General Manager
Contact Information
Principal: Mr. Michael C Auffenberg, President
Customer Contact: Ms. Blancy Mitchell, General Manager
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE AUTO PARTS & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Alternate Business Names
The New Monroeville Dodge Inc
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.