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BBB Accredited Business since
Phone: (412) 466-8120 Fax: (412) 469-3027 911 Clairton Blvd, Pleasant Hls, PA 15236
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This company offers sale of new & used cars.
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A BBB Accredited Business since
BBB has determined that Dean Honda Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Dean Honda Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is MV231660.
Business ManagementMr. Steve Sherman, President
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Industry TipsAuto Repair Auto Service Contracts
911 Clairton Blvd
Pleasant Hls, PA 15236 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|3/14/2016||Problems with Product/Service|
Read Complaint Details
Complaint: Auto Dealer fraud is pretty hard to spot when its happening to you. its only after you reflect back at the situation when you realized what happened. On 3/16/15 i purchased a Honda certified pre-owned accord... and paid a premium for that certification. A couple of days later I get a call that my financing didn't go through and had to re-apply. This time the APR increased 6% and the monthly payment increased 38%. Giving the car back was not an option since I would loose the $1500.00 down payment as well as all the state taxes and fees. This is referred to as “yo-yo financing.” in 02/2016, i take it to a dealer to trade it in for another car. the dealer pulled up the car's history and showed me that it was involved in two major accidents and one of them caused structural damage. Dean Honda blatantly lied to me that it was certified pre-owned: structural damage disqualifies it from being certified. that's affirmative misrepresentation. Withholding vital information about the car's history such as the two major accidents and passing the car off as a certified car is a method of non-disclosure. I contacted Dean Honda with a chance to make things right, assuming this was an honest mistake and somehow they inspection missed ALL the signs... they blamed me for missing the signs and not doing my due diligence. they offered me $6,0000 for it. i paid $15,000 for it 8 months ago.
Desired Settlement: To resolve this matter, I would require Dean Honda to purchase the vehicle back from us at the amount paid originally. no amount of partial refund can make me feel safe driving my kids in this car.
Business Response: The dealership is currently in negotiation with customer to resolve complaint.
Problems with Product/Service
Read Complaint Details
Complaint: Before I begin, let me just say that I just began my lease of my 2015 Honda Odyssey on July 2015. It had around 1,700 miles before the vacation. On August 9, 2015, we were driving home from vacation from ***** ****** **** to *********** *** This is about a 200 mile trip. The vehicle ran smoothly the entire trip until I left the turnpike of driving 60-70 miles per hour and then began driving on a road with a 40 mph speed limit. All of a sudden I was at a red light waiting in traffic. As soon as the light turned green, I pressed the accelerator. We began accelerating to 25 miles per hour but knew something was wrong. My car would not leave first gear. The gauge on the dashboard went from 1-7 gear but nothing happened. I was in the passing lane traveling 15-20 miles per hour in a 40mph zone. I then proceeded to change lanes when all of a sudden the entire car jumped as if it had a mind of its own and began to accelerate. We honestly thought the car was going to die right there in traffic. The car began driving faster but not any faster than 40 mph. Again, all we could hear was rooooooom and the dashboard indicator looked like windshield wipers going from left to right. The car would not leave 2nd gear. This continued to happen over and over again at each red light. Since this was a Sunday, the Service Center was closed at Dean Honda. I called first thing Monday and the receptionist said that they were booked for scheduled appointments and all I could do was drop it off on Wednesday and they would take a look at it sometime that day and give me a call. After all was said and done, the service manager said that they could not do anything for me since none of the sensors were triggered.
Desired Settlement: Repair/Replacement of transmission since this vehicle is less than a month old with less than 2,000 miles.
Dean Honda's service technicians and service manager drove the customer's vehicle over a few days attempting to duplicate the problem she experienced and were unable to duplicate the problem. They also checked the vehicle's on-board diagnostics systems for any error codes that would have been stored from the incident and found none. They also called Honda's technical support line to find out if they had any previous experience like the customer's and could not find any.
Problems with Product/Service
Read Complaint Details
Complaint: I had work done on my 06 ***** ***** hybrid (new transmission) and the technician either damaged the rivets that hold the body panels to the bottom or the car, or they failed to put them on correctly. This resulted in 2 body panels falling off the bottom of the car and becoming damaged past the point of repair. The manager of Dean Honda then informed me that they would split the cost of repairs but said that it wasnt their fault. Had it not been their fault there would be no reason to split the cost. Also i had changed my oil 2 months before taking the car to Dean Honda and i replaced all the plastic rivets/clips to the front body panel, but the technician claims they were damaged, leading me to believe that they were damaged during repair and not prior to repair.
Desired Settlement: Replacement of both body panels that were imcorrectly put on the car after repair.
Business Response: We have reached out to the customer and are in the process of settling the situation.
Problems with Product/Service
Read Complaint Details
Complaint: Dealership Knowingly tried to sell me a used vehicle that was in need of a few expensive repairs. I took the vehicle to have it looked over by my mechanic and the sales representative came along with me. The rear valve was LEAKING and in need of a new TIMING BELT! The very next day the sales rep tried saying that my mechanic mentioned a serpentine belt, which never came from his mouth. OH!!! AND THEY WANTED ME TO PAY FOR HALF OF THE REPAIRS!!!!!!!!
Desired Settlement: Repair the parts on a car BEFORE you try to sell it.
Consumer Response: I decided to go against purchasing the vehicle because they did not want to fix the repairs needed by a mechanic. The only way they offered to fix the repairs was for me to take out extra money on the loan causing me to pay more in interest. I really wanted them to repair the damages found by the mechanic before the purchase. They failed to even mention these expensive repairs during our discussion. I specifically asked if anything major needed done and they explained otherwise telling me the car was in excellent condition.
The vehicle in question had passed PA state and emissions inspection and was judged to be safe and in good operating condition by our technician. The slight leak in the valve cover is a common defect in older vehicles such as this one, and was not judged to be of detriment to the operating condition of the vehicle.
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.