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Description

New and Pre-Owned vehicle purchasing
Servicing all makes and models
Collision Centers
Detail Centers

BBB Accreditation

A BBB Accredited Business since

BBB has determined that #1 Cochran Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for #1 Cochran Automotive include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 58 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 39
Total Closed Complaints 58

Additional Information

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BBB file opened: August 16, 1965 Business started: 07/15/1957 in PA Business started locally: 07/01/1965
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Type of Entity

Corporation

Business Management
Mr. Robert Cochran, CEO Mr. Dirk Harper, Director of Fixed Operations
Contact Information
Principal: Mr. Robert Cochran, CEO
Customer Contact: Mr. Dirk Harper, Director of Fixed Operations
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS AUTO PARTS & SUPPLIES - NEW TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Products & Services

#1 Cochran Automotive sells the following brand(s): Buick, Cadillac, Fiat, GMC, Hyundai, Infiniti, Kia, Nissan, Pre-Owned (all makes and models), Subaru, Volkswagen

#1 Cochran Automotive offers the following product(s): Charger, Chrysler, Dodge, Ford, Jeep, Mazda, Ram, Viper

Alternate Business Names
#1 Cochran Automotive Group #1 Cochran Chrysler #1 Cochran Dodge #1 Cochran Ford #1 Cochran Ford Chrysler Dodge Jeep Ram Viper #1 Cochran GM MegaCenter #1 Cochran GM of Robinson #1 Cochran Hyundai of Monroeville #1 Cochran Hyundai of South Hills #1 Cochran Jeep #1 Cochran Kia #1 Cochran Mazda #1 Cochran Monroeville Collision Center #1 Cochran Ram #1 Cochran Robinson Collision Center #1 Cochran Subaru #1 Cochran Viper #1 Cochran Volkswagen Cochran Infiniti of Monroeville Cochran Infiniti of South Hills Cochran Nissan of South Hills Cochran Volkswagen Fiat of Monroeville / #1 Cochran Fiat
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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