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Hanco Motors

Additional Locations

Phone: (724) 915-8089 View Additional Phone Numbers 121 Plaza Rd, Indiana, PA 15701 http://www.hancomotors.com

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Description

This company specializes in Muscle Cars, Collector Cars, Classic Cars, Hot Rods and Late Model Used Harley Davidson Motorcycles. Our inventory includes a great selection of Chevrolet Camaros and Chevelles. With over 22 years of experience with muscle cars, hot rods, and classic cars.  On our website, you can view our inventory, contact us, or even use our Auto Locator to have us locate the vehicle that you're looking for - even if it's not included in our online inventory.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hanco Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hanco Motors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Information

top
BBB file opened: May 12, 2011 Business started: 05/01/2005 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The number is VD027695.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Hankinson, President
Contact Information
Principal: Mr. Gary Hankinson, President
Business Category

AUTO DEALERS - ANTIQUE & CLASSIC AUTO DEALERS - USED CARS

Products & Services

Hanco Motors offers the following product(s): 1955 - 1957 Chevy Cars, 1963 - 1972 Chevrolet Corvettes, 1966 - 1970 Pontiac GTO's, 1966 - 1972 Chevrolet Chevelles, 1966 - 1972 Chevrolet Novas, 1967 - 1969 Chevrolet Camaros, 1967 - 1969 Firebirds, Late Model Used Harley Davidson Motorcycles

Method(s) of Payment
The full purchase price must be received from buyer within seven days of the Sales Agreement, by electronic bank wire transfer, certified bank check or cashier’s check.  This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania, and jurisdiction for resolution of any dispute, enforcement or otherwise shall be in the Court of Common Pleas of Indiana County, Pennsylvania.
 
Refund and Exchange Policy
Fees and Payments: The signed Sales Agreement and a $500.00 non-refundable deposit shall be sent to Seller within twenty-four hours to hold the vehicle for a maximum of seven days.  The $500.00 non-refundable deposit may be made by electronic bank wire transfer, certified bank check /cashier's check, money order, credit card or PayPal.  Upon purchase of the vehicle, the deposit shall be applied to the purchase price.  Tax, title and license fees will be charged to Pennsylvania residents. Out of state buyers are responsible for registering the vehicle and paying the sales taxes in their home state. Seller will assist buyer with locating a shipping company. It is the responsibility of buyer to choose the shipping company. Buyer is responsible for all shipping costs. Seller will not be responsible for the vehicle as soon as the shipper takes possession of the vehicle. In the event of damage or tampering, the shipping company is 100% responsible for anything that may happen to the vehicle during transport. In the event of damage or tampering, Buyer is responsible for filing any claims directly with the shipping company. All vehicles are available for inspection during normal business hours, and Seller will assist in locating an independent inspection service at Buyer’s sole expense, if requested by Buyer.  Please feel free to give us a call if you have any questions regarding the purchase process - we're happy to answer any questions you might have! The full purchase price must be received from buyer within seven days of the Sales Agreement, by electronic bank wire transfer, certified bank check or cashier’s check.  This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania, and jurisdiction for resolution of any dispute, enforcement or otherwise shall be in the Court of Common Pleas of Indiana County, Pennsylvania.

General Policies: HanCo Motors specializes in classic and collectible cars. HanCo Motors has described the vehicle to the best of our ability. However, with all pre-owned automobiles, the condition is subjective, so we recommend that the potential buyer have the vehicle professionally inspected, or personally inspect and test drive the vehicle before purchase.

ALL VEHICLES ARE SOLD “AS IS”, NO RETURNS, WITHOUT WARRANTY. ALL SALES ARE FINAL.  SELLER MAKES NO WARRANTY TO BUYER WITH RESPECT TO THE VEHICLE, EITHER EXPRESSED OR APPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  

Additional Locations

  • 121 Plaza Rd

    Indiana, PA 15701 (724) 471-2975

  • 2414 Rt. 119 South

    Homer City, PA 15748 (724) 915-8089

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BBB Complaint Process

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Additional Phone Numbers

  • (724) 471-2975(Phone)
  • (888) 224-1231 (Fax)
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Complaint Detail(s)

9/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a 1968 Camaro from Hanco. After viewing the photos and video of the vehicle and having a lengthy conversation with **** *********, the owner, I gave the $500 deposit. In full disclosure, I live in AZ and a friend of mine had purchased a vehicle from Hanco and was satisfied so, I felt comfortable moving forward with the purchase and we agreed on a price of $27,000. I also had my stepfather who lives in Pennsylvania take a look at the vehicle. He reported that the exterior and interior of the car are in very good shape.In my conversation with ****, he stated he inspects the vehicles and ensures they are in good running condition and assured me I would be very happy with the car. I received shipment of the car via motor carrier ($1300) on 8/11/14. After checking the oil level I and giving the vehicle a cursory inspection, I started the engine and almost immediately smelled raw gas, indicating the engine was running very rich. This is usually fixed easily but I was disappointed that Hanco didn't address it. I then proceeded to drive the car; the power brakes stopped the car but, you had to press very hard on the pedal. I was able to drive a total of 12 miles when the car stalled and I had to push it to the side of the road. A friend came to jump the battery and I was able to get back home. Here's what I uncovered: Battery cable was fried, distributor cap/electrode was fried and completely rusted under the cap and the clamp was missing, the vacuum hose to the power-brake booster was disconnected(!),the entire undercarriage is coated with a sealant and covers the threads of the tie-rods, the ignition switch needs replacing, the radio does not work, the defroster lever isn't connected to anything. I replaced the distributor cap and rotor, replaced/connected the vacuum line and was able to drive the car 8 miles before it stalled again and had to be towed bak to my house. **** assured me that the engine had approx. 3000 miles on it which I now find to be untrue.

Desired Settlement: I've requested a small refund of between $1000-$1500 to have the engine and electrical system evaluated and repaired by a mechanic. Hanco refused (no apologies, by the way) but they offered to buy back the car but I would have to pay for shipping!After paying for shipping, sales tax (to register) and ship back, I would have wasted $4200!! I don't think it's unreasonable for me to expect a running vehicle for the $27,000 purchase price!

Business Response:

I’m very sorry to hear you’re having issues with the car.

While the car was here it was running and driving great with no issues. It started and idled great every time and was started and drove right on the truck. I’m sure the car was started and moved multiple times on the truck during the 5 to 7 days that it took to get from PA. to AZ. It’s very possible that while the car was in possession of the trucking company that they could have drained the battery down and then put a jump box on it to try to get the car started.  If you turn a car over and try to start it for too long or to many times it will overheat the battery terminals, cables, starter and ignition system and cause damage to the terminals, cables, starter and ignition system.

As we stated on the phone, we do not give money back for unforeseen repairs. I’m very sorry but once the car leaves our possession we cannot be responsible for things that may or may not go wrong with the car, especially during transportation.

We pride ourselves on our reputation and that’s why we have an exchange policy that’s very clearly stated on our website, if you’re unsatisfied for any reason with the car you purchased, we will exchange it. In this case we went over and above and offered to refund the full purchase price that you paid for the car and buy it back from you. You will not find another dealer in our industry that will offer either one of these services.

Instead you stated that you liked the car, the car was exactly what you were looking for and wanted to keep it, but you wanted us to pay for repairs that you claim it now needs. And again when the car was in our possession everything was working as it should and running and driving great. Why would we send a car out knowing that it had something wrong with it and offer an exchange program and or offer to refund your purchase price? If there was something wrong with the car when it was in our possession we would have addressed it prior to sending it to a customer thus avoiding this type of situation. We also have a classic car warranty available for all of our cars that could have been purchase separately. You mentioned taxes, If you were having issues with the car the day you received it I’m not sure why you would register the car and pay the taxes?

Our company policies are stated below and clearly stated on our company website:


©Copyright 2014 HanCo Motors.com.  All Rights Reserved


Fees and Payments: The signed Sales Agreement and a $500.00 non-refundable deposit shall be sent to Seller within twenty-four hours to hold the vehicle for a maximum of seven days.  The $500.00 non-refundable deposit may be made by electronic bank wire transfer, certified bank check /cashier's check, money order, credit card or PayPal.  Upon purchase of the vehicle, the deposit shall be applied to the purchase price.  Tax, title and license fees will be charged to Pennsylvania residents. Out of state buyers are responsible for registering the vehicle and paying the sales taxes in their home state. Seller will assist buyer with locating a shipping company. It is the responsibility of buyer to choose the shipping company. Buyer is responsible for all shipping costs. Seller will not be responsible for the vehicle as soon as the shipper takes possession of the vehicle. In the event of damage or tampering, the shipping company is 100% responsible for anything that may happen to the vehicle during transport. In the event of damage or tampering, Buyer is responsible for filing any claims directly with the shipping company. All vehicles are available for inspection during normal business hours, and Seller will assist in locating an independent inspection service at Buyer’s sole expense, if requested by Buyer.  Please feel free to give us a call if you have any questions regarding the purchase process - we're happy to answer any questions you might have! The full purchase price must be received from buyer within seven days of the Sales Agreement, by electronic bank wire transfer, certified bank check or cashier’s check.  This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania, and jurisdiction for resolution of any dispute, enforcement or otherwise shall be in the Court of Common Pleas of Indiana County, Pennsylvania.
 
General Policies: HanCo Motors specializes in classic and collectible cars. HanCo Motors has described the vehicle to the best of our ability. However, with all pre-owned automobiles, the condition is subjective, so we recommend that the potential buyer have the vehicle professionally inspected, or personally inspect and test drive the vehicle before purchase.
 

 

EXCHANGE POLICY

 
PURCHASER SHALL HAVE 24 HOURS FROM RECEIPT OF THE VEHICLE TO REQUEST AN EXCHANGE OF THE VEHICLE.  NO REQUEST FOR EXCHANGES AFTER 24 HOURS OF RECEIPT WILL BE HONORED.
 
Please be advised that no oral statements concerning any vehicle constitute a representation or warranty of the condition of said vehicle. All inspections must be done prior to delivery.   The original purchaser of the vehicle has 24 hours from the time they receive the vehicle to notify us if an exchange is requested…Absolutely, NO EXCHANGES after 24 hours of receipt.  Absolutely NO EXCHANGES if the vehicle leaves the contiguous 48 states of the United States of America. We will only exchange your car for another car of equal or greater value. No Cash Refunds. In the event that any vehicle is returned for exchange, Purchaser is fully responsible for all shipping costs and arrangements to return the vehicle to Seller and the vehicle must be received by Seller within 5 days of delivery in the same condition as when delivered with no more than 25 miles of use.  Any vehicle that is to be exchanged shall not be dismantled, disassembled and/or altered by the purchaser in any way. Even if purchaser so much as removes one screw from the vehicle that is considered to be dismantling, disassembling and / or altering the vehicle. If purchaser does dismantle the vehicle being exchange, or puts in excess of 25 miles on the vehicle, the vehicle will be considered “Non Exchangeable” and no exchange will be authorized.  Seller reserves the right to accept, or deny, any returns based on our inspection review. Any returned vehicle shall be subject to an inspection review before any exchange will be granted. 
.  
 
SELLER MAKES NO WARRANTY TO BUYER WITH RESPECT TO THE VEHICLE, EITHER EXPRESSED OR APPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
 
Condition Disclaimer: All used vehicles should be assumed to have some degree of wear. We do not manufacture the product. Each vehicle brand has its strengths, styles, tendencies, and shortcomings. Therefore, despite our best efforts to verify a vehicle's mechanical condition, we are not able to warranty a manufacturer’s workmanship or a previous owner’s diligence in care.  We are not a service facility and there are no mechanical guarantees expressed or implied. The advertised mileage represents the actual miles when the car was advertised, actual mileage may differ at time of sale.

 
Legal Disclaimer

Information Not Warranted or Guaranteed:
The official HanCo Motors website and all pages linked to it or from it, are PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. HanCo Motors MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ANY INFORMATION OR USE OF INFORMATION CONTAINED IN THE WEBSITE, OR LINKED FROM IT OR TO IT.

HanCo Motors does not warrant or guarantee the accuracy, adequacy, quality, currentness, completeness, or suitability of any information for any purpose; that any information will be free of infection from viruses, worms, Trojan horses or other destructive contamination; that the information presented will not be objectionable to some individuals or that this service will remain uninterrupted.

No Liability:
HanCo Motors, its agents or employees shall not be held liable to anyone for any errors, omissions or inaccuracies under any circumstances. The entire risk for utilizing the information contained on this site or linked to this site rests solely with the users of this site. 

HanCo Motors will not be responsible to fix any vehicle parts or components that are not under warranty and are not held responsible for any injury occurred by motor vehicle operation.

 Payments are subject to change... All sales are final

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Blaming this on the transport drivers is absurd.  My car was the first one loaded on a four-car carrier so there was no need to move it.

Suggesting that doing so could be the cause of battery and component overheating and failure is laughable and insults my and the BBB's

Intelligence.  We all do this on a daily basis and our autos continue to run without component failure.

The drivers ddidn't burn the battery cable and cover it with electrical tape. Nor did they plac e an old rusty

Distributor in the engine. The dealers arrogance is insulting.

I registered the car two days prior to delivery because I THOUGHT IT WOULD IT WOULD RUN!!!!!

Hancock can allege that the car ran and drove great all day long. That doesn't make it true.  What matters

Is that it didn't when I received it.

Regards,

**** ******

 

 

8/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have purchased a vehicle from Hanco Motors - 1968 Chevrolet Camaro based on the description:Hanksters offers to you this very nice Red 1968 Chevrolet Camaro SS Style stock # 68CAM5639 from the muscle car era. Our 1968Camaro has a very nice solid Red exterior. It has a steel 2 inch cowl induction hood, front air dam and rear spoiler. It also has SSemblems on the grille, front fenders and gas cap with 383 front fender emblems. To complete the look on the exterior of the car, thisCamaro is equipped with brand new Rocket Fuel polished aluminum 17 inch wheels on all four corners with brand new Sumitomo HTRZ3 rubber on all four corners. This classic Chevrolet Camaro is guaranteed to turn heads. The black deluxe interior in this Camaro isvery nice as well. All trim and glass are in great condition on this car as well. As for the driveline, this 68 Camaro has a 338ci smallblock Chevrolet stroker engine coupled with a Turbo 350 automatic transmission, 12 bolt GM POSI rear axle and housing, powersteering and power front disc brakes. This car is in great condition. Classic muscle car appeal, straight body and solid undercarriagemake this 1968 Chevrolet Camaro SS Style car a fun automobile for any Classic GM muscle car enthusiast. More details below.---------------------------I also ordered an mechanical inspection to make sure that even that vehicle is being purchased from a established seller I will minimize the risk checking this. The inspection was performed by **** *********** who confirmed very good condition.After vehicle was delivered to Poland via Sea container shipment, it was discovered that it has multiple major problems including the paint, exhaust, engine etc. I have an independent inspection with multiple photos showing the problems THAT were NOT disclosed at the sale and are proving that the sellers description was NOT TRUE.

Desired Settlement: I'd like to return the car to the dealer and get the full refund.

Business Response:

This is our response to the person in Poland that purchased the car from ** ******** in Florida as well as our response to the ** ******** complaint.

** ******** had his customer from Poland send us an email directly and this is our response to him this morning 7 / 31 / 2014

 

Hello sir,

 I'm very sorry to hear that you’re not satisfied.

 ** ******** initially contacted us about the 68 Camaro via email then a brief discussion on phone about the car and the price, he then negotiated the price down to 26,000. He then expressed that he was interested in purchasing the car at that price plus shipping. He then said he was going to find an inspection company in the area to do an inspection for him and he asked if we had anyone that we used. We expressed at that point that we do not have any specific inspection companies that we use, he was told to go online and look for inspection companies in our area, two days later he called and said he could not find an inspection company in the area, I was very surprised by that, I don't think he tried very hard because there are several inspection companies online. I mentioned to him that we had a business card that an inspector left with us a while back while he was here to do an inspection for another client and I ask if he wanted the phone number and he expressed that he did want the phone number. ** ******** was given the phone number to contact the inspector directly and he expressed that he would ask what type of inspection he does and then decide if he wanted to use his services. We did not recommend that he use this inspector nor do we have any affiliation or connection with this inspector what so ever. ** ******** contacted the inspector directly via phone and he chose to use that inspector solely on his own and he had the opportunity to ask that inspector what type of inspection that he does, it is 100% the responsibility of the purchaser to find and choose their own inspector, we do not recommend any specific inspector or inspection companies, we leave that up to purchaser. In this case ** ******** had several days to find an inspection company to do the job.

 You sir purchased the car from ** ********, not our company, you did not purchase the car through ** ******** as you stated in an earlier email, and you purchased it directly from ** ********. We never knew of, nor spoke to you prior to this email, the car was purchased and sold to ** ******** without us having any knowledge of you. All of the paperwork including the bill of sale, AS IS disclaimer and title was all done in the name of ** ********. Again it is 100% the responsibility of the purchaser to determine if the car he's purchasing for himself or his client is the quality that the client is looking for and expects. In this case it's very clear to me that Mr. ***** at ** ******** purchased an entry level driver quality car and you were expecting a higher end show quality car. We never expressed that the car was in excellent condition, that is a statement from the inspection company not us, if you read the description in the initial ad it says the car is in great condition and that was our opinion when the car was in our possession. Based on the level and quality of a driver quality car in the United States, you get a car that looks good, runs and drives good but will some degree of wear and tear. It is a 45-year-old used car that is sold AS IS, not a fully restored car. We did not mislead or hide anything from ** ********, we had limited email and phone discussions with him about the quality of the car. He could have chosen any inspection company and he chose to use Mr. *********.  If you go online there's many to choose from within an hour of our facility. We do not build cars or have a service facility. We purchase and sell classic used cars starting at entry-level quality and up to mid-level quality. Again this is a situation where ** ******** should have identified with you what you were looking for and went out and found you the quality of car that you were looking for.

 In closing ** ******** chose the car and purchased it, he also chose the inspection company to do the inspection and then sold the car to you. If he chose the wrong car and the wrong inspection company, that is 100% his responsibility not ours. If you are unsatisfied you need to take up your issues with the company that you purchased the car from and that would be ** ******** not us. If ** ******** is unsatisfied with the inspection company that he chose, he needs to take that up directly with them not us.

 If you (** ********) would have had the car shipped to Florida and notified us with in the 24 hours that you were unsatisfied with the car, we would have gladly taken the car back for an exchange. But you instead chose to have the car shipped to a port in New Jersey and then sent from there to Poland.

 Below is our general policies, and this is clearly stated on each individual ad,

 We offer in exchange policy and the guidelines are as follows:

 PURCHASER SHALL HAVE 24 HOURS FROM RECEIPT OF THE VEHICLE TO REQUEST AN EXCHANGE OF THE VEHICLE.  NO REQUEST FOR EXCHANGES AFTER 24 HOURS OF RECEIPT WILL BE HONORED.

 Please be advised that no oral statements concerning any vehicle constitute a representation or warranty of the condition of said vehicle. All inspections must be done prior to delivery.  The original purchaser of the vehicle has 24 hours from the time they receive the vehicle to notify us if an exchange is requested…Absolutely, NO EXCHANGES after 24 hours of receipt.  Absolutely NO EXCHANGES if the vehicle leaves the contiguous 48 states of the United States of America. We will only exchange your car for another car of equal or greater value. No Cash Refunds. In the event that any vehicle is returned for exchange, Purchaser is fully responsible for all shipping costs and arrangements to return the vehicle to Seller and the vehicle must be received by Seller within 5 days of delivery in the same condition as when delivered with no more than 25 miles of use.  Any vehicle that is to be exchanged shall not be dismantled, disassembled and/or altered by the customer in any way. Even if purchaser so much as removes one screw from the vehicle that is considered to be dismantling, disassembling and / or altering the vehicle. If customer does dismantle the vehicle being exchange, or puts in excess of 25 miles on the vehicle, the vehicle will be considered “Non Exchangeable” and no exchange will be authorized.  Seller reserves the right to accept, or deny, any returns based on our inspection review. Any returned vehicle shall be subject to an inspection review before any exchange will be granted.   

 SELLER MAKES NO WARRANTY TO BUYER WITH RESPECT TO THE VEHICLE, EITHER EXPRESSED OR APPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
 
Condition Disclaimer: All used vehicles should be assumed to have some degree of wear. We do not manufacture the product. Each vehicle brand has its strengths, styles, tendencies, and shortcomings. Therefore, despite our best efforts to verify a vehicle's mechanical condition, we are not able to warranty a manufacturer’s workmanship or a previous owner’s diligence in care.  We are not a service facility and there are no mechanical guarantees expressed or implied. The advertised mileage represents the actual miles when the car was advertised, actual mileage may differ at time of sale.

 General Policies: We specialize in classic and collectible Muscles Cars. We have described the above mentioned vehicle to the best of our ability. However, with all pre-owned automobiles, the condition is subjective, so we strongly recommend that the potential buyer have the vehicle professionally inspected, or fly out to personally inspect and test drive the vehicle before purchasing. All vehicles are sold in AS IS condition. We strongly encourage you to either personally inspect the vehicle or have an independent inspection company perform an inspection. Please be advised that no oral statements concerning any vehicle constitute a representation or warranty of the condition of said vehicle. If your personal inspection is not possible, we would be glad to meet with and facilitate an inspection by an independent inspection company. Our goal is to provide you with the best service and the most comfortable buying experience. We do not accept escrow, and all inspections must be done prior to delivery.

 Condition Disclaimer: All used vehicles should be assumed to have some degree of wear. We do not manufacture the product. Each vehicle brand has its strengths, styles, tendencies, and shortcomings. Therefore, despite our best efforts to verify a vehicles mechanical condition, we are not able to warranty a manufacturer workmanship or a previous owner’s diligence in care. It is for this reason that all vehicles are sold AS IS. We are not a service facility and there are no mechanical guarantees expressed or implied. The advertised mileage represents the actual miles when the car was advertised. These vehicles are test driven and actual mileage may differ at time of sale.

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This response is not even addressed to ** ********. 

This response is assuming that the dealer can advertise the car as "This car is in very good condition" even though the car is in miserable condition what the inspector determined and we have extensive photo documentation proving this. 

Regards,

***** ******

 

 

7/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I responded to an ad for a 1966 Nova on line. I spoke to Gary Hankinson the owner of Hanksters. Gary gave me, what was said to be a complete description of the condition of the 1966 Nova that I was interested in. From his description of the car, I gave him a $500 deposit to hold the car. I bought round trip air tickets, made hotel and car rental reservations to go to Pa. To inspect the car. Gary's description did not represent the condition of the car ie. rust under paint, crack in dash pad, engine vibration into car, car would not stay running at stop street, hesitation upon acceleration, runs in paint finnish. Gary's explanation was that he examined the car in a dark room with a flash light. I spent over $600 in air fare, hotel, and car rental on his description to see the car,only to be disappointed. I ask Gary to refund my deposit, he said NO. I felt that Gary should have returned my deposit because of his incomplete disclosure of the condition of the car.

Desired Settlement: I would like my $500 deposit returned.

Business Response:

In regards to the non-refundable deposit complaint, this customer was clearly notified of the $500 non-refundable deposit via verbally, emailed deposit receipt, as well as, our company website with our terms and conditions.  We held the car exclusively for this customer for one full week.  We stopped an online auction 5 days early that cost us $75, as well as we had to spend another $75 to relist it on the online auction again. 

 

Below are the Terms and Conditions listed on our company website: 

Terms and Conditions 

©Copyright 2013 hanksters.com.  All Rights Reserved

Fees and Payments: The signed Sales Agreement and a $500.00 non-refundable deposit shall be sent to Seller within twenty-four hours to hold the vehicle for a maximum of seven days.  The $500.00 non-refundable deposit may be made by electronic bank wire transfer, certified bank check /cashier's check, money order, credit card or PayPal.  Upon purchase of the vehicle, the deposit shall be applied to the purchase price.  Tax, title and license fees will be charged to Pennsylvania residents. Out of state buyers are responsible for registering the vehicle and paying the sales taxes in their home state. Seller will assist buyer with locating a shipping company. It is the responsibility of buyer to choose the shipping company. Buyer is responsible for all shipping costs. Seller will not be responsible for the vehicle as soon as the shipper takes possession of the vehicle. In the event of damage or tampering, the shipping company is 100% responsible for anything that may happen to the vehicle during transport. In the event of damage or tampering, Buyer is responsible for filing any claims directly with the shipping company. All vehicles are available for inspection during normal business hours, and Seller will assist in locating an independent inspection service at Buyer’s sole expense, if requested by Buyer.  Please feel free to give us a call if you have any questions regarding the purchase process - we're happy to answer any questions you might have! The full purchase price must be received from buyer within seven days of the Sales Agreement, by electronic bank wire transfer, certified bank check or cashier’s check.  This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania, and jurisdiction for resolution of any dispute, enforcement or otherwise shall be in the Court of Common Pleas of Indiana County, Pennsylvania
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General Policies: Hanksters specializes in classic and collectible cars. Hanksters has described the vehicle to the best of our ability. However, with all pre-owned automobiles, the condition is subjective, so we recommend that the potential buyer have the vehicle professionally inspected, or personally inspect and test drive the vehicle before purchase.
 

 

Please feel free to contact us with any further questions regarding this situation.

1/20/2012 Problems with Product/Service