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Phone: (814) 312-4489 1381 Old Route 220 N Ste 98, Duncansville, PA 16635 View Additional Web Addresses
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Aquariums - Lease & Maintenance
This business is not BBB accredited.
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On April 14, 2015, BBB contacted the company regarding their misuse of the BBB name and/or logo. This business has falsely stated BBB accreditation (or membership) or referenced the BBB name in an unauthorized manner online, in their contracts and other advertisements, despite BBB’s efforts to get the business to cease using the BBB trademark. This use of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc. As of June 23, 2015, the company has removed the logo misuse/BBB trademarks from their marketing and advertising.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Ricky Fin's Aquatics include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rick Pucciarella, Owner
AQUARIUMS-LEASE & MAINTENANCE AQUARIUMS-DEALERS
Alternate Business NamesRF Aquatics
THIS LOCATION IS NOT BBB ACCREDITED
1381 Old Route 220 N Ste 98
Duncansville, PA 16635 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I special ordered a saltwater aquarium bulb for 70 dollars on 7/19. The owner wrote on the receipt: pickup 7/24/15. When I called in the first time, it was not in. I called in about 2 weeks later and they said it was in. I went in on 8/30 to pick it up. The owner stated that since I did not pick this up within 30 days, he is not going to give it to me. He stated that he told me this verbally and that it is posted in the store. He did not tell me this, nor did he point out any policies hanging in the store. This is written nowhere on my receipt. It only says: No returns after 30 days--nothing about pickup time limits. So, he not only has my 70 dollars--he has my bulb also.
Desired Settlement: I want the aquarium bulb that I ordered and paid for.
I have reviewed the complaint that I received from you this week. Here are the facts as follows:
***** was made aware of the special ordering guidelines/policy before she placed the order. If you would like proof, I can get signed documentation from other customers who were in the store that day and forward them to you as well. I have already contacted them about doing so and have assured me that if I need anything of the sort to let them know when they stop in to shop again.
The special ordering guidelines are always explained prior to the order!
The Special ordering policy is also explained in writing on the bulletin board by the door for all to see.
The item in question is not a bulb or a hood. It is a fixture.
Every time the customer contacted the store via phone she was told that the light was in stock for pick up and she said that she would be right down and never showed up. The item was in store on 7/23 for pick up.
***** has made multiple attempts to slander, bash, and in no short order ruin my reputation and the store reputation by doing all of the following: Repeatedly post on her Facebook page and yard sale sights that I am a liar, thief, jerk, and that the store is expensive. She has also personally messaged me, customers of the store to the point that customers were contacting me asking what this woman was doing and why she was contacting them.
She has repeatedly harassed my customers, myself, and has also had people posting negative reviews on the store Facebook page who have never shopped, called, or ever had any association with the store. Her online onslaught was quite extensive.
I have had to call the police about her contact with me, the store, and my customers. She is also the only one who has ever had a problem with the ordering policy as well.
I am including a picture of the Special order policy as it is posted in the store.
I have thought about contacting an attorney about the damage this woman has tried cause myself, my livelihood, and my business. The effects she was trying to cause are still being determined at this time and further action may result in the near future.
Ricky Fin's Aquatics
Better Business Bureau:
I would like to respond to the 2nd letter. This will be the last response on the matter at hand with *****. No further communication is necessary after this point. We only request action from this point. These are the facts. Pictures included.
It is clear from the letter that this customer does not pay attention to posted signage at the store. She showed up after posted store hours. The store hours are posted online and on the front of the store and haven't been put up after her visit, just as well as the store ordering policy hasn't been posted since her visit. They have always been posted for all customers to see. The ordering policy is explained in full prior to the purchase of all special orders. This shows the customer could not take note of the hours let alone a special ordering sign posted. This is the reason all special order guidelines are verbally explained prior to making the sale.
I request an apology to myself and my business for the slander and online talk of myself and my business by *****. I would appreciate the apology be public and she remove her previous remarks. She caused my customers who have liked the Facebook page undue stress and irritation by repeatedly messaging them about a matter that they don't really care about in order to try and ruin the business and my livelihood. I had customers calling on the phone asking who this person was and why were they acting so irrationally?
We have done everything in our power from the beginning to assist ***** with her aquarium. The only further action we would take or to occur would be legal action against ***** for her actions to try and destroy my personal image, loss of income, undue stress, as well as the reputation the store has built since opening.
Ricky Fin's Aquatics