This business is not BBB accredited.
310 Grant Street, Pittsburgh, PA 15219 ! There is an alert on Keystone Lending Group !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Keystone Lending Group include:
- Length of time business has been operating
- BBB concerns with the industry in which this business operates
- Failure to have a required competency license
Factors that raised the rating for Keystone Lending Group include:
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Additional Complaint Information
The BBB has received information from consumers that the company is offering loans for an advance fee. Consumers allege that they have responded to advertisements from the internet for loans. After paying several hundred dollars, consumers allege that they never received the loan promised by the company.
These scams target individuals who are having trouble obtaining cash or credit. Customers are lured by advertisements promising "guaranteed" loans - regardless of credit history - for advance fees running between $50 and several hundred dollars. However, you must pay an advance fee before obtaining the "loan".
These so-called loan brokers don't lend money directly; they may claim to act as money finders and ask for an advance fee in order to prepare a loan application and present it to prospective lenders. But these firms cannot guarantee loans, despite their promises of unlimited funding sources. In many cases, brokers fraudulently pocket advance fees, make no effort to find the funds promised, and the customer loses money.
We suggest that if you have a problem, please file a complaint online at www.bbb.org and www.ic3.gov .
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
On 4/11/2013 BBB confirmed that Keystone Lending Group had not obtained a necessary license from Pennsylvania Department of State.
Pennsylvania Department of Banking and Securities
17 N Second Street, Suite 1300, Harrisburg PA 17101
Phone Number: 800-722-2657
Fax Number: 717-787-8773
On 4/11/2013 BBB confirmed that Keystone Lending Group had not obtained a necessary license from Pennsylvania Department of Banking and Securities.
ADVANCE FEE BROKERS
As of April 11, 2013 the company is not registered with the Pennsylvania Department of State nor registered with the Pennsylvania Department of Banking to do business in Pennsylvania. Mail was returned by Post Office and BBB believes that company address at 310 Grant St. is fictitious. The company’s website, http://keystonelendgroup.com, says that they have been in business for 20 yrs, but website was just created on March 18, 2013.
As of 04/11/2013, Keystone Lending Group's advertisement on http://KeystoneLendGroup.com shows misuse of the BBB’s name. The company has stated that they are Accredited Members of the Better Business Bureau. This is a false statement. The name “Better Business Bureau” and the “BBB logo” are federally registered trademarks owned by the Council of Better Business Bureaus.
The marks are licensed for use only to BBB Accredited Businesses and may not be used in any manner without the express permission of the Council of Better Business Bureaus. Use of the name or logo without permission constitutes trademark infringement and is a violation of the trademark rights of the Council of Better Business Bureaus. Keystone Lending Group is not accredited with the Better Business Bureau of Western Pennsylvania.
Advertisements that are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors or insincere offers to sell, shall not be used.
Industry TipsLoans (Advanced Fee)
THIS LOCATION IS NOT BBB ACCREDITED
310 Grant Street
Pittsburgh, PA 15219 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Billing or Collection
- Problems with Products or Services
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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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As of April 11, 2013 the company is not registered with the Department of State nor registered with the Pennsylvania Department of Banking to do business in Pennsylvania. Mail was returned by Post Office and BBB believes that company address at 310 Grant St. is fictitious.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.