Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Richard Felser Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforRichard Felser Company

            Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/27/1995

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers home remodeling services.

            Business Details

            BBB File Opened:
            1/1/1969
            Years in Business:
            60
            Business Started:
            1/1/1964
            Accredited Since:
            3/27/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA006079 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 8/13/2025.

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Alternate Business Name
            • Richard Felser Company
            Business Management
            • Ms. Sheila Sebik, Office Manager
            • Mr. Richard Felser, Owner
            Contact Information

            Principal

            • Ms. Sheila Sebik, Office Manager

            Customer Contact

            • Ms. Sheila Sebik, Office Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/23/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In July hired this contractor to put in 11 new energy efficient windows and 3 doors (2 storm and one regular). We were told this would be done in first or second week of October. We did not hear a word from them during the entire month until we finally received a call October 29th and were told November 1 & 2. (1) 
            The first day they came first thing they put a sign in our yard (advertising for the company) without asking for being given consent to do so. (2) 
            They installed 9 windows the first day and left at about 2:15. Not sure why the other two were not completed on day one. 
            Second day guy showed up by himself. I asked why some of the windows had major condensation and were fogging up. Showed him the ones concerned about. Response was I don't know I installed same as others. He must have called Mitch as a little while later up drives Mitch. Guy started doing doors. Two of which are wrong. Front storm door has little buttons which could be a choking hazard if swallowed by a child or a pet and asked Mitch about and his response was I assumed that was what you wanted. No we wanted exactly what we had only new. Second wrong door was supposed to be 3/4 glass on back storm door and we got 1/2 glass same as regular door which was to be 1/2 glass. Mitch laughed at me while I was expressing concerns and told me it was humidity levels and to go get two dehumidifiers 1 for downstairs and 1 for upstairs –very condescending so much so that he had me so upset I raised my voice and he could have cared less he wanted his check and didn't care whether the job was done satisfactorily or if the correct doors were installed just give me a check now. He told us to hold some back until the job was complete but wanted the majority of the money then and there. So we install energy efficient windows and are told to go spend extra hundreds on equipment not to mention monthly electric bills. Mitch also told us they could not do the 2 remaining windows that day as it required two people but it would be done within a week. This was on 11/2 it is now 12/20 and we have never heard from the company. (3) They have the windows as they were on the porch but when guy packed up they were put back in truck. 
            Mitch was so worried about bragging over using a relatives military ID to get a discount on a wide blade mower for his son's grass cutting business, telling us about the dealer offering him 5,000 more than he paid to buy his wife's used car back and telling us about his culinary skills making a chicken broccoli and cheese dish in bulk after buying ingredients from warehouse club so everyone can eat when they want that he totally ignored listening to what we wanted and assumed what he gave us was enough. Who does this? What happened Ethics, honesty, integrity and quality, not to mention job completion? 

            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            Better Business Bureau of Western Pennsylvania

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.