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            Business ProfileBest Window & Door

            Windows
            BBB accredited business

            Contact Information

            501 Broad St

            Johnstown, PA 15906-2522

            Visit Website
            (814) 536-1422

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            Customer Reviews

            3/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/16/1989

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers the manufacturing and/or installing of Windows, Doors, Retractable Awnings, Insulation, Kitchen Refacing, Gutter & Gutter Protection

            Business Details

            Location of This Business
            501 Broad St, Johnstown, PA 15906-2522
            BBB File Opened:
            8/18/1989
            Years in Business:
            59
            Business Started:
            5/4/1965
            Accredited Since:
            8/16/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA003324 for this business, issued by Pennsylvania Attorney General List of Registered Contractors

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Type of Entity:
            Corporation
            Business Management
            • Mr. BJ Ritko Sr., President
            • Ms. Tammy Burnheimer, Controller
            • Miss Melissa Liddle, Marketing Assistant
            Contact Information

            Principal

            • Mr. BJ Ritko Sr., President

            Customer Contact

            • Miss Melissa Liddle, Marketing Assistant
            Additional Contact Information

            Fax Numbers

            • (814) 536-2224
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased these windows in April 2020. And I went with Best Window because the front of my house was replaced by Best window Company 15 years ago and these windows are great. The rear of my house was replaced in 2022 and these windows are not of same quality. And they even said after I had them come out to my house numerous times that these are not the same windows. The issue is now- one of the windows are coming away from the frame itself and the other is my kitchen window, above my sink, (which is hard to reach for me) Closing the window requires me (a 69 year old) to get a ladder and reach over my sink to close, because when you close the window, the top comes with it. NOW after struggling to close window it has come off of the track and I can't fix this. It came off track last year and not hearing from the company after calling several times I called my salesman and he came and fixed. I sent pics Aug. 11 of 2022 and got in touch with Mark, 2 weeks later I called again and he said too busy with installations but I'm on the list. This is not the first complaint I've had with them and probably won't be the last. My resolution would be to replace Kitchen window because it comes off track every time I clean it and the other window in laundry room needs to be repaired!
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wayne W

            12/27/2023

            We had a new entrance door placed in our home in early October. The company came and did the job. They damaged our wall while removing the casing/frame. The employee didnt have anything to repair the damage, he wanted to put caulking to repair the damage. If I had let them use caulk to repair the damage I couldnt have painted the area without it looking obvious.After sending photos to the representative, I waited,Today, 11 weeks after the initial communication with the customer service representative ****** I called to schedule the repairs. I told them I have already addressed the issue as I wasnt going to let the damage wait through the holiday season. When I told ****, all he said was Im sorry in a very condensing tone. His level of professionalism and true customer satisfaction was very disappointing. He offered nothing but the condensing tone and appeared to be anxious to get off the phone. I realize he is probably a family member and this is a family business but it was apparent that Best Window and Door doesnt care about their customers or their homes, just looking to close the sale and move on.***************************
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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