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BBB Accredited Business since
Phone: (412) 881-8396 Fax: (412) 881-8675 1657 Saw Mill Run Blvd, Pittsburgh, PA 15210
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This company sells tires in addition to providing auto repair and service including inspections.
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A BBB Accredited Business since
BBB has determined that Ronnie's Tire Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ronnie's Tire Service Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
Phone Number: 800-265-0921
The number is 4404.
Type of Entity
Business ManagementMr. Paul Schemm, Owner Ms. Jeanette Schemm, Office Manager
TIRE DEALERS AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE TIRE RETREAD & REPAIR
Industry TipsAuto Repair
1657 Saw Mill Run Blvd
Pittsburgh, PA 15210 (412) 881-8396 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I waited in line for 56 mins with a 1 year old in the car to have a tire replaced on my car. I had a flat, and was riding on a donut. Prior to entering the garage, an older man approached my vehicle and asked what i needed. i stated i needed a tire and i was driving on a donut. he asked if i had the flat in my trunk, and i said yes. when it was my turn to enter the garage, they looked at the flat and said they couldn't use it, and they didn't carry the tires my car had. i asked if that meant that i waited in line for an hour and that meant they couldn't help me, and the mans response was that they didn't carry my kind of tire. he then proceeded to yell at me about not knowing anything about the tires on my car, and asked why i didn't tell him that i needed a whole new tire. i said i was unaware you could fix a flat tire, i assumed i would get a new one. i had never had a tire replaced on a car before, and had no idea what it entailed. prior to going to ronnies, i had called the shop and inquired if i could purchase a single tire, and they said yes. i also asked what i needed to do and if i needed an appointment and they said just show up and get in line. i did exactly as instructed. no one asked what kind of tire my car took, or anything relating to why i needed a tire. given that this is their business i assumed if that was information they needed they would've mentioned it. the people there were extremely rude and condescending and made me feel stupid for being ignorant on tires and my vehicle. i don't know anything about cars or tires, and i would hope that the professionals i seek out to care for my car needs would be more courteous and respectful. i work in a restaurant and when people ask questions about the menu i don't treat them poorly and assume they should know all about the food. they don't work in my restaurant, and i don't work at a tire place! the older man who spoke with me while waiting in line was argumentative and kicked me out of the shop.
Desired Settlement: ideally i would like an apology. i feel i am frequently disrespected in situations like this because i am a woman and look much younger then my age. this business should be accountable for poor customer service.
I received your letter dated November 18, 2014_ regarding the complaint submitted on November 17, 2014. The complaint ID number is ********. At Ronnie's Tire Service we always strive to provide the best service to our customers, so I was disappointed when I received this complaint. However, I would like to assure, you that the information in the complaint is not accurate and seems to be more of an issue of misunderstanding on the part of the customer.
On November 17, 2014 the customer arrived at our business and stated that she had a "donut" on the front of her vehicle and a flat tire in the trunk. She was instructed to pull her vehicle into the line that had formed outside of our garage. This is a very busy time of year for us with other customers having their snow tires mounted before the winter snow arrives, and the line can get rather long. The customer waited approximately 45 minutes until her vehicle was pulled into the garage for the repair.
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer Reviews Summary