Business ProfileforSecurity Systems of America

SSA started a job around November 2022 of moving my video footage system to another location in the building. Eddie stopped in a few times to assess the supplies that he would need. In December, John and Eddie came together but they did not have enough supplies to finish the job and I had cameras not working. The job was still not finished as of January 20, 2023. I was told that I kept getting rescheduled because I was "low priority" and they kept getting major businesses and fire calls. I complained to Brandon at the time that I was without functioning cameras. They were supposed to come back February 15th but didn't show until around February 27th. So I had went all that time without cameras functioning to keep video on my business (and we later found employee theft was occurring and it wasn't caught on video so my evidence is not on footage)! John couldn't fix the issue himself and he came a few times, so he needed to bring one of the bosses, Ralph out to fix the job. Ralph assured me that the bills would be adjusted down since it took so long to complete and all late fees I had been receiving would be erased and that he would call and check on me the following week to make sure everything was working okay. It was discovered that cameras weren't recording so numerous messages were left with Ralph. I even escalated and left messages for Rich or Rick, one of the owners, to which was ignored. Ralph called back assuring that the bills would be adjusted and he would have a technician that has been with the company for a long time come out. I waited a few weeks into April, but everything was functioning again. As of 4/30/2023, bills are not adjusted, they are tacking recurring services onto the bill (that is autodrafted). I want some credit to this bill beings that I went almost 5/6 months without a fully functioning video system and cannot press charges with my staff beings the video evidence / view is not there (WHY I PAY FOR A SYSTEM!!!!!)