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Park Audio & Video Inc

Phone: (814) 695-9500 Fax: (814) 695-2111 7356 Kettle Rd, Tyrone, PA 16686

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Description

audio, video, security systems

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Park Audio & Video Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Park Audio & Video Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: January 03, 2003 Business started: 02/08/1999
Type of Entity

Corporation

Business Management
Mr. Travis Muccitelli, Owner
Contact Information
Principal: Mr. Travis Muccitelli, Owner
Related Businesses
Park Audio & Video Inc Park Furniture Store
Business Category

SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS SECURITY SYSTEMS CONSULTANTS MEDICAL ALARMS SMOKE DETECTORS & ALARMS SECURITY SYSTEMS FIRE & SMOKE ALARM SYSTEMS BURGLAR ALARM SYSTEMS-DEALERS, MONITORING & SVC. VIDEO SURVEILLANCE SYSTEMS


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Complaint Detail(s)

6/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In the spirit of supporting local business. I took my builder's suggestion and chose Parks Audio to supply all of our alliances in a new build. I paid a total of just under $10K for the new appliances, $8K of which was debit (aka cash). The builder needed the appliances delivered to fit the kitchen cabinetry a few months before the finish carpentry was completed in the house. When delivered the the delivery team failed to measure the entry door and had to take the refrigerator back to the truck and remove the doors from the fridge for clearance into the house. Unfortunately, they deviated from company policy, and placed the fridge directly on the asphalt driveway (without any protective layer) to remove the doors. They returned and installed the fridge in the kitchen, which was covered with protective paper on the hardwood floors. Two month later as the finish carpenter an I were pulling the construction paper off the floors, installing the water line and plugging in the fridge, I pulled the fridge from the cabinetry, adjusted it at an angle, finished hook-up and returned it to place. I immediately noticed gouges in the hardwood and "tracks" of where the wheels rolled in the hardwood. The finish carpenter and I then then propped up the fridge and inspected the wheels which were imbedded with asphalt cinders big enough to dig out and keep in a ziplock bag. I contacted my general contractor, salesman (who went to the Parks owner) and after talking with the carpenter stated that it would be $500 to be fixed the hardwood (with me supplying the material). The owner of Parks has refused to pay to correct the damages even though the finish carpenter witnessed the actions described and the delivery crew admitted to placing the refrigerator directly on the asphalt. However he is willing to replace the wheels on the damaged fridge and pay half the cost ($250) of the repairs with me still supplying the material. I believe supplying the material is more than fair in making this situation right.

Desired Settlement: Replace all refrigerator wheels at no cost.Pay entire amount of labor cost to fix damage to hardwood floors ($500).

Business Response:

After reviewing this complaint, we feel that offering to pay half to fix this floor was more than fair. Our reasoning is that the floor did not get scratched until 2 months after our delivery. Our delivery team would have had to have wheeled the refrigerator into place even if there was paper on the floor. Therefore, I'm not sure how there could have been "stones" in the wheels. Furthermore, we would never pull a refrigerator out on hardwood floors without putting a piece of cardboard down and most contractors would do the same. We have seen hardwood floors scratched just by wheeling a refrigerator on it. Those floors can be scratched very easily, Our delivery team is very experienced and putting a refrigerator in a driveway is not uncommon to take the doors off, etc. I have to say that we have never been accused of scratching a floor when we weren't even there. We have been a member of the BBB for 10 years or so. Our track record is very clean, which means we take care of our customers.

It is a shame that this situation happened, but we cannot be responsible for every floor that gets scratched 2 months after we leave a delivery. After this complaint to the BBB, our offer is now off the table because obviously it was not going to satisfy the customer.

****** **********
Park Audio
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Park Audio and Mr. ********** have acknowledged and admitted responsibility by offing to repair/change the damaged (cinder imbedded) wheels and provide $250 of the $500 labor costs.  The delivery team admitted to (and the finish carpenter witnessed them) putting the refrigerator directly onto the asphalt.  That is how the refrigerator wheels were damaged.  The wheels still have asphalt cinder in them to this date.  The floor was damaged by those wheels two months later once the appliance had to be moved and connected.  If an appliance is damaged when delivered (imbedded on the wheels) and that damaged appliance causes further damage to the home at a later date it is the responsibility of the business to correct the damage caused.  Cardboard is irrelevant in this matter due to the appliance being damaged on delivery.  The proof and witnesses are there.  My General Contractor knows what happened and has spoken with Mr. **********.  However Mr. ********** refuses to correct the damage that his business has admitted to and others have witnessed.  This is not about the extra $250 not covered by his offer; it is about doing the right thing.

Regards,

******* ********