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          Find a Location

          Guardian Protection has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforGuardian Protection

            Security Systems
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.95/5stars

            Average of 130 Customer Reviews

            Customer Complaints

            192 complaints closed in last 3 years

            53 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/15/2010

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Guardian Protection provides professionally installed and monitored smart security systems and automation for homes, businesses, schools,  offices, retailers, and restaurants, including national chains.  Intrusion detection, surveillance cameras, fire alarms, medical emergency systems, water leak, high temperature, and carbon monoxide detection plus lock, lighting, and thermostat control are just a few of the solutions Guardian offers. For new home builders, Guardian installs structured wiring to prepare homes for incoming services and works with buyers during construction to install home technology solutions such as security, networking, intercom, central vacuum, and whole house audio systems. Guardian also owns and operates U.L.-certified 24-hour monitoring centers that notify first responders in the event of detected intrusion, smoke, carbon monoxide, panic, or medical emergency.  

            Business Details

            This is a multi-location business.

            Find a Location

            Guardian Protection has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1983
              Years in Business:
              74
              Business Started:
              1/1/1950
              Business Incorporated:
              9/25/1991
              Accredited Since:
              1/15/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PA009679 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 7/1/2025.

              These agencies may include:

              Pennsylvania Attorney General List of Registered Contractors

              16th Floor, Strawberry Square

              Harrisburg PA 17120

              (888) 520-6680

              Fax: (717) 7878242

              http://hicsearch.attorneygeneral.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Guardian Protection Services Inc
              Business Management
              • Ms. Mary Lynn Moriarity, Vice President, Marketing
              • Mr. Jason Bradley, Vice President
              • Mr. Bryan Cipoletti, President
              Contact Information

              Principal

              • Mr. Bryan Cipoletti, President
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: 4 tips on buying a home security system - and 4 red flags to avoid

              Customer Complaints

              192 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              In May 2023 I was contact by a representative I had worked with in past with Guardian Protection and Brinks Home Security who recommended I change back to Guardian to save money on my home alarm. He had visibility on my Brinks account as he was switching companies and wanted to take our business to Guardian. In June the service was installed and I called Brinks to cancel my plan on the day of installation, June 1 2023. I was told by Brinks that I was still in contract. I texted my sales rep and he said get a copy of the contract and I will pay it. After 6 months of fighting with Brinks for a copy of a contact that they cannot produce, I was released from paying anymore for their services however I was out $378.30. My representative will not repay me as promise. He did send me a Venmo for $99 which I used to get current at one point with Brinks while we figured out the contract issue. I am looking for repayment of $378.30 and to be let free from my Guardian Contract as I do not want to do business with a bad company that employs liars that have dishonest sales people. I do not have the reps name, phone number is ************* his name may be Gary, I know he lives in Vegas and I have worked with him since 2016 for home alarms. Text messages with the sales rep are attached
              Read More

              Customer Reviews

              130 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Samantha W

              1 star

              03/01/2024

              I want to preface this by saying I work for an ********* company and ********* and their products are NOT the issue. Guardian and their poor customer service are. Like many here, if I could give zero stars, I would. I got my system in June of 2021, after purchasing my home. Two cameras, a panel, two door sensors and a couple window ones. It worked fairly well until August 2021. I called in and asked for assistance and was always met with "troubleshoot it yourself or call back in and troubleshoot over the phone." Multiple times I asked for a tech and was told no. Finally, months later (we are now in 2022) I was told I could have a tech --- if I paid for a service call. I was livid to say the least. The service call was not free because I was out of my 90 day window. I had called several times during the 90 day window and nothing. Fast forward to 2024. I still have no working system but I now work for a different ********* company. Guardian has really dropped the ball. I have spoken to the company reps and all agree that they should have done better. The wrong cameras were installed in my home --- I was never offered another option. They should have bare minimum sent a tech to fix or let me know there were things that could be added to help my service. Nothing was offered by guardian. I called in to cancel, my new company is taking over my system, and NOW they offer to send a tech free of charge. Too little too late. DO NOT GO WITH GUARDIAN. They don't care about you as a customer, you are just a dollar sign and they will not budge in trying to help you at all. You are better off buying out your contract and leaving. I should have done my research better when choosing a security company. Have definitely learned my lesson.

              Guardian Protection Response

              03/06/2024

              Hi ********,I am sorry for your frustration. With the goal of resolution, our loyalty liaison researched your account and your reported issues. She informed me that you purchased your system in June 2022, not June 2021. We received two calls from you, one in August 2022 and one in September 2022 reporting issues. Both times our customer service specialist offered to troubleshoot these issues by phone, but you said that you were not at home and could not troubleshoot with us. Our specialists asked that you please call back when you returned home so that we could do some troubleshooting, at which time we could have better understood your issue and if needed, sent a technician at no charge since your components were under warranty. When a customer does not call again an assumption can be made that the issue was resolved. We did not receive a callback from you until six months later in March 2023 when you reported another issue and which we were able to troubleshoot since you were at home. We determined that a service call should be scheduled, however, since the warranty period had expired you declined the service call, given that a charge was involved. In March 2024 Guardian offered you a no-charge service call which you declined given that you were switching to another security systems company. I understand that your new company is reimbursing you for your early termination fee and that you spoke with our loyalty liaison on March 5 who assisted in providing you with a W-9 and will provide you with documentation when your account is fully terminated. We wish you all the best.Sincerely,******************** Customer Satisfaction Advocate

              Local BBB

              Better Business Bureau of Western Pennsylvania

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