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BBB Accredited Business since
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This company rents apartments and townhouses.
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A BBB Accredited Business since
BBB has determined that James A West Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for James A West Properties include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. James A West, Owner Mr. Stephen West, Owner Ms. Leslie Lewis, Manager Ms. Michele McGinnis, Principle Ms. Cindy Pietrcollo, Manager Ms. Lisa Waldron, Controller
REAL ESTATE MANAGEMENT APARTMENTS
Alternate Business NamesDevlin's Pointe Hickory Hills West, James A Properties
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Additional Phone Numbers
- (412) 486-9210 (Fax)
Complaint Trends - Last 3 Years
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|Neutral Review||3 points per review|
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Read Complaint Details
Complaint: I took my rent check up to the office around 7 pm on November 5. My check did not clear until Nov 14. On dec 1, I notified the rental office I was moving and gave them my rent check for December. On December 6, I get a late notice for November and a charge for 83.50. We have a 5 day grace period. As I spoke to Office manager Heather several times, she agreed if my check did not clear until the 14th of the month, there was a problem and will get the late fee removed. I have been late once in 8 years, I was in the hospital. I just received my status for my returned deposit on the apartment, and they are deducting 83.50. I was not late! If I was late I would have gotten a phone call or a late notice in November. I did not receive a late notice until I advised I was moving. This is unfair practice. I can prove when the check cleared. I can not help when they deposited my check!
Desired Settlement: I should not be charged a late fee as my check was not late.
This letter is in response to your letter dated
In response to the complaint submitted by ****** ** ******, I must clarify some of the details that she has stated. First and foremost, all rent is due on the first of every month, with a grace period until the 5th. After the 5th, a late fee of 10% is charged. All rent checks are processed when they are received by the accounting office. As you can see from the attached statement, the accounting office received the check on
Ms. ****** claims that she spoke with ******* ****** on various occasions regarding this matter. Ms. ****** never told her that if the check didn't clear by the 14th, we would refund the late fee. It is the policy of the
Ms. ****** did notify the rental office on
The late statement Ms. ****** is referring to is for the late payment in November. She is not being charged for vacating the apartment. At the time her security deposit was processed, this late fee was not paid and therefore this is the reason it was deducted from her security deposit. This is the policy for anyone who has not paid all rent and fees prior to vacating. Therefore, we will not be refunding the late fees.
If you have any questions or new additional information, please do hesitate to contact me at ###-###-####.
Sincerely, **** *******
The details of ****'s information is incorrect. My check was dropped off on November 5 between 7 pm and 7:30 pm. It was not late.
As for the the other dates that were marked late, Village of Laurelwood had a pickup service which they had problems with. According to the main office, several tenants complained about this serviced. I spoke to a ***** or a ****** as the checks were not being picked up.
As I stated, I have been late once in my 8 year residency. If I was truly late in November, I would have received a late notice, which I did not. I did not receive a late notice until December 7. It was at that time I called and spoke to *******. When I asked her what date did she receive my check, she did not know, when I ask her when it was deposited, she did not know. When I said to her it did not clear until the middle of the month, she stated there must have been a problem and she would try to get me a refund.
I received a call from the manager (*******) of the village of Laurelwood, and she left me a message on my voicemail 2-17. She stated she could not waive late fee. When I called back, I got *********. She said it is what it is and starts to laugh! She said its cheaper than the extra days you had the key! I turned the keys in on the 5th
I told her I asked her about the few extra days on the 3rd as I was behind on the cleaning an removing some items due to weather and asked if I could pay or if it would be deducted from deposit. This was on a Monday, she said no charge. I had everything cleaned and keys turned in by 2pm on Wednesday. So why am I being charged now when she said no charge? her response Oh well.
They seem to change there story and there mind on a daily basis. I know for a fact my check was taken up there and dropped off on the 5th. This was the first month of the transition from pickup to the Cranberry office handling the deposit. It is not my fault they did not pick up my check and I should not be penalized for there mistake.
this letter is in response to your letter dated
Since Ms. ****** was a tenant at the
If you have any questions or need additional information, please do hesitate to contact me at ###-###-####.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.