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BBB Accredited Business since
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This business offers plumbing services - plumbing contractor.
A BBB Accredited Business since
BBB has determined that W J McNabb Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for W J McNabb Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA025783.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. William J McNabb, President Ms. Melissa McNabb, Office Manager
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING SEWER CONTRACTORS WATER HEATERS-REPAIRING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS WATER FILTRATION & PURIFICATION EQUIPMENT PLUMBERS - COMMERCIAL WATER HEATER - TANKLESS PLUMBING - RENOVATION & REPAIR PIPE THAWING
Alternate Business NamesMcNabb, WJ Plumbing
Industry TipsHome Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
1346 Silver Ln Ste 105
Coraopolis, PA 15108 Directions
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Additional Phone Numbers
- (412) 788-2371(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My wife and I contacted WJ McNabb Plumbing after raw sewage backed up through our garage floor drain. We paid $400 to have the drain snaked and inspected to identity the problem. During the inspection we were told that the problem was a break outside our foundation. The initial quote that was given was for $7000 dollars. This include replacing the pipe from the stack to the break outside and replacing the floor drain in the garage. We did not have the resources to pay that amount and were not approved for financing through the companies credit source. Given that we were 3 weeks from having our second child, and this our only bathroom, I explained that we could come up with around $4000 dollars. At that time we were told they would fix the seperated pipe outside our foundation and the floor drain in the garage. We were told that this would get us up and running. It was clearly stated, though now disputed, that it was not necessary to replace the 7 feet of terracotta under the garage. We paid for the repairs and whithin 2 weeks already had sewage backing up again. Our first call and concern was addressed. Yet, we continued to have raw sewage back up through the floor drain in the garage. Several calls and weeks went by and all we were told was that we would to pay another $400 dollars and start the process over. Seven weeks later they agreed to come inspect the problem. WJ McNabb is now stating that the terracotta under the garage is cracked and wants $3000 to finish the repair. It was clearly stated that, though older, it was not a immediate concern. They are now stating that we were told that it would be a big gamble not to fix it and though advised we decided to pay anyway.I would never maliciously slander a businesses name, but who would pay all the remaing disposable income to repair half of there problem? If the amount we had did not suffice for the job that needed to be done, would an ethical business still take the job?
Desired Settlement: After 3 months with the same initial problem we initially called WJ NcNabb Plumbing. We feel that a refund of our money, minus equipment fees and actual material cost, should be refunded.
Please let this letter serve as a formal response to the complaint lodged by Ms. ******** ****** on
McNabb Plumbing did not hear back from Mr. ****** until
the sewer, at NO CHARGE. The problem was 15 feet away from the other issues that the plumbers were there for in October.
Another technician, *******, was sent to the ****** home the week of
During the same phone call Mr. ****** also threatened Mr. McNabb with ruination due to “his many resources.”
WJ McNabb Plumbing does stand by their work and have repaired the pipe that was agreed to by the ********.
The ******** were given an estimate of $7000.00 to fix both problems, however, the ******** only chose to fix the biggest concern at the time, with the resources they had available. W.J. McNabb Plumbing cannot do work for free. W.J. McNabb Plumbing showed the ******** that the repair that was done in October is functioning, complete and was inspected by
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]