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BBB Accredited Business since

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Description

PLUMBING CONTRACTOR

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pilewski Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Pilewski Plumbing include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: July 08, 2005 Business started: 01/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://www.attorneygeneral.gov/hiccon.aspx?id=4502
Phone Number: (888) 520-6680
Fax Number: 717-787-8242

Type of Entity

Sole Proprietorship

Business Management
Mr. John Pilewski, Owner
Contact Information
Principal: Mr. John Pilewski, Owner
Business Category

PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS PIPE THAWING

Industry Tips
Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 6141 Daggett Rd

    Girard, PA 16417 (814) 774-4478

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

4/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Pilewsi installed comfort star heat/AC unit when I built my place in fall of 2012. This is 2nd winter I have lived there and have not had heat all winter of 2013/2014. Heat with small else. Units. Water froze 4 times. Pilewski has been here to fix numerous times. At lease 5/6 times and each time left without fixing. The won't replace, ignore calls, do not care. The builder has tried and tried to work with pilewski to resolve yet pilewski ignores him. Refuses to work with builder or me to fix this problem. I want the unit replaced. I froze y butt off all winter. Pilewski does not care about people at all.

Desired Settlement: Replace with different unit, not comfort star. If the don't know how to fix, should not be installing.

Business Response:

          In response to ******* *** *****, we had installed this unit in 2012 and in no time was our company ever aware of no heat in year of 2013. When we were called we went to residence several times like Owner has said even after our 1 year workmanship quarantine was up, free of charge and at no expense to Owner. I have been in contact with Sales office of unit as well as Comfort Star technical service and doing exactly what they have requested. We made our last trip out with Suppliers support tech and have ordered new unit for inside home. It has now come to wanting more test ran on outside unit per Comfort Star support. Wanting the unit replaced is not my option to grant as she wishes, though trust me I wish it was that easy.  Going out of our way after nasty responses from customer does not look like we don’t care about people!?

Consumer Response:  this company Was in fact aware of this problem from the beginning.   My builder ****** Builders had been in contact with them all along as was I.    They ignored calls from ******, did not return calls and was not intwrested in resolving.   It is still not resolved.   I have been without the entire winter.    My electric bills have been enormos from electric heaters.     

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.