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This Business is not BBB accredited

MJ Flaherty Plumbing & Heating

Phone: (412) 531-3948 Fax: (412) 279-5070 283 Arden Rd, Pittsburgh, PA 15216

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Description

This company offers residential and commerical pulmbing services.

BBB Accreditation

On 6/19/2014 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for MJ Flaherty Plumbing & Heating include:

  • Failure to respond to 1 complaint filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: November 01, 1981 Business started: 09/01/1977
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://www.attorneygeneral.gov/hiccon.aspx?id=4502
Phone Number: (888) 520-6680
Fax Number: 717-787-8242

Business Management
Mr. Martin J Flaherty, Owner
Contact Information
Principal: Mr. Martin J Flaherty, Owner
Business Category

PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS PIPE THAWING

Alternate Business Names
Flaherty Plumbing & Heating
Industry Tips
Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    283 Arden Rd

    Pittsburgh, PA 15216 (412) 531-3948

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Supposedly reputable company that I had utilized 1 time prior - repeatedly promised to send plumber to repair broken indoor water pipe (gave me day but not time) and then when I again called on 3rd day owner said to call another plumber - they would not be here. I know this was a busy time but, because I was assured and reassured that a plumber would arrive - I did not schedule another company. M. Flaherty even denied that they said they ever said they would come! I would have called another company had they told me this in the beginning. This is my 3rd day without any water/plumbing. If they had not promised their service I could have had the repair done by now.

Desired Settlement: Apology from owner and understanding that his company will not do this again to a trusting customer in the future. This was a very busy time for all relevant repair people but, not a time to promise a service repeatedly and then not deliver and addition deny that the service was ever promised !

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

8/22/2011 Problems with Product/Service
1