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BBB Accredited Business since

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Description

This company offers plumbing & heating.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mark Allen Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mark Allen Plumbing & Heating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: May 02, 1989 Business started: 09/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://www.attorneygeneral.gov/hiccon.aspx?id=4502
Phone Number: (888) 520-6680
Fax Number: 717-787-8242

Business Management
Mr. Mark Gillece, Owner
Contact Information
Principal: Mr. Mark Gillece, Owner
Business Category

PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS PIPE THAWING

Alternate Business Names
Mark Gillece Plumbing & Heating
Industry Tips
Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 4905 Library Rd

    Bethel Park, PA 15102 (412) 655-1852

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (412) 462-4138(Phone)
  • (412) 833-6304(Phone)
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Complaint Detail(s)

4/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Repair of gas line and rizer started on 1/20/2014 and completed on 1/28/2014. In order for these repairs to be done my yard had to be dug up from the street to the porch area of my home. After the work was completed the dirt was to be backfilled in. As of 1/28/2014 this still has not been completed by Mark Allen Plumbing. Since 1/28/2014 there have been numerous mild dry days for this to be backfilled in. I have spoken to this company on numerous occasions and I just keep getting the run around "we will have someone call you back" I never receive a call back. I have been told the weather is too cold and or wet that's why it cannot be backfilled in. This has left my yard in complete disarray and an eyesore. Also leaving the gas line completely exposed by the street and underneath my porch which can cause a hazard at anytime. This company has no intention on finishing the job they have started which is very unprofessional at this point. When I call to ask about the work being finished the receptionist acts as though I'm being unreasonable and she becomes very annoyed about the work being completed.

Desired Settlement: I either would like a partial refund so I can hire someone to complete the work of backfilling this dirt in or have this company Mark Allen Plumbing complete the job they have started.

Business Response:  Before receiving this letter, we had a crew go out to **** ********** ****** and

backfill the ditch. We are very sorry but the weather conditions required us to delay this

unfortunately We dug and replaced the gas line in below zero weather to restore gas

service and found this to be the first opportunity for us to be able to properly backfill the

ditch. The men that were there spoke with ****** and she said she was satisfied with

the work done on April 3, 2014.

Regards,

**** *******

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/15/2012 Problems with Product/Service