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BBB Accredited Business since
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This company offers plumbing & heating.
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A BBB Accredited Business since
BBB has determined that Mark Allen Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mark Allen Plumbing & Heating include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA010408.
Business ManagementMr. Mark Gillece, Owner
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS PIPE THAWING
Alternate Business NamesMark Gillece Plumbing & Heating
Industry TipsHome Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
4905 Library Rd
Bethel Park, PA 15102 (412) 655-1852 Directions
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Additional Phone Numbers
- (412) 462-4138(Phone)
- (412) 833-6304(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My Fianc'e which is an active military member had a clogged pipe that caused a minor leak in the cieling. She wa upset so we had to call a plumber for the next day. The plumber said it was only going to be about $200.00. Well after 2 hours of using an auger, and an electric snake he was unable to unclog the pipe. He had charged me $440.00 dollars for his service, and said he had to come back the next morning. The snake had hit the clog, and exited through the roof pipe rather than heading downward to unlcog the block. I question as to why he was not using different heads on the snake, and he told me there were no other heads. That is when I grew suspicous because I know there are other heads that can attach to a snake that would of pushed downward rather than up through the roof. Well he came the next day, and cut the pipe in the basement o run the snake, and place, and access way incase this would happen again.(I had taken the toilet off, and tore down the wall myself because he said it would save me money). well he spent another 2 hours that day, and the problem was corrected. I had a friend come over that know about plumbing, and he told me all the guy had to do was to switch snake heads, and he would of completed the job in a half hour not 4 hours oover 2 days. After speaking with the plumber he told me he makes an hourly wage, and makes a certain percentage on services rendered which makes sense as to why he charged so much, and took 2 days to complete. the total cost of the job was $1265.00 which id entirely too much money from other people I have asked that know about plumbing. To make it even worse he started looking around trying to scare me into having him perfom other services. Once again trying to upsell. Thank you for your time, and I hope you can assist with this complaint. *** *****
Desired Settlement: I would like my credit card reinbursed, and only charged a reasonable rate. I am not looking for a free ride. I just want honest pricing.
Subject; Claim #********
First of all, I am sorry that you feel as though you were unfairly treated. We take pride in our work and always charge a fair price. I wish that you would have tried to reach out to me and discuss this.
*****, the technician on the job, is a very competent, licensed plumber with over 20 years of experience. He arrived at your house on Thursday, January 29, for a service call for water leaking from the ceiling. He told you up front that it cost $200 to find the source of the leak and you agreed to this. After diagnosis, he then determined it was a clogged drain. He attempted to unclog the drain from the toilet, After several attempts with different snakes, he was unable to unclog the drain from this opening. He informed you the clog was at the bottom of the tee and that it was unable to be opened from this point of entry. (The snake hit the solid clog and diverted to the vent pipe.)
At this point, he said we would have to run the snake up the stack from the basement to unclog it. You inquired what you could do to save money. ***** showed you how to expose the pipe in the basement by removing the paneling and he would return to snake it from this point You removed the paneling and ***** returned the next morning with another plumber to assist him. First, they prepared the area (as it was nice carpeting) by placing plastic and drop cloths down. Next, they cut into the 3-inch cast iron stack and installed a clean-out tee. He then snaked up the stack to unclog it and was successful. At this point, they tested everything to make sure it was draining properly and thoroughly cleaned the areas they worked in.
Regarding your first concern, there are different attachments to use on the electric snake depending on the location and type of the clog. We do have several different heads for different applications. First, he used an auger, then a handi-electric snake, and, finally, an electric eel with a head suitable 'to fit in a 3-inch drain.
There was not a compatible head or attachment for the snake that would have been able to be forced down through a solid clog at a point where as it had the ability to go up (path of least resistance). This is why it had to be run up the stack to unclog it.
As to your second concern, the plumbers in my company all make an hourly wage.
They do not make a percentage on any job, big or small. None of my employees work on commission. Therefore, there was no reason he would try to upsell you anything. If he pointed out any other problems to you, I am sure it was for your benefit.
As for the cost of services rendered, you were treated very fairly. The first day we had ***** at your house for a little over two hours with a variety of snakes including an eel machine. As you saw, this was a very difficult job as your second floor bathroom is very tight and running a big machine was very cumbersome to maneuver. The second day, we had two plumbers on your job with an eel machine for almost 2 1/2 hours. We cut into your cast iron stack; installed a clean-out tee, and ran the cables up through stack to unclog it.
As mentioned before, we take pride in our workmanship and, as always, we try to keep the areas that we work in clean and free of any damages that can be easily caused by running big equipment in confined spaces. To say this job is worth only $265 is insulting to me and my company. I do everything I can to keep my customers happy.
If you would like to discuss this further, please feel free to call me.
**** ** *******, President
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problems with Product/Service
Read Complaint Details
Complaint: Repair of gas line and rizer started on 1/20/2014 and completed on 1/28/2014. In order for these repairs to be done my yard had to be dug up from the street to the porch area of my home. After the work was completed the dirt was to be backfilled in. As of 1/28/2014 this still has not been completed by Mark Allen Plumbing. Since 1/28/2014 there have been numerous mild dry days for this to be backfilled in. I have spoken to this company on numerous occasions and I just keep getting the run around "we will have someone call you back" I never receive a call back. I have been told the weather is too cold and or wet that's why it cannot be backfilled in. This has left my yard in complete disarray and an eyesore. Also leaving the gas line completely exposed by the street and underneath my porch which can cause a hazard at anytime. This company has no intention on finishing the job they have started which is very unprofessional at this point. When I call to ask about the work being finished the receptionist acts as though I'm being unreasonable and she becomes very annoyed about the work being completed.
Desired Settlement: I either would like a partial refund so I can hire someone to complete the work of backfilling this dirt in or have this company Mark Allen Plumbing complete the job they have started.
Business Response: Before receiving this letter, we had a crew go out to **** ********** ****** and
backfill the ditch. We are very sorry but the weather conditions required us to delay this
unfortunately We dug and replaced the gas line in below zero weather to restore gas
service and found this to be the first opportunity for us to be able to properly backfill the
ditch. The men that were there spoke with ****** and she said she was satisfied with
the work done on April 3, 2014.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
|8/15/2012||Problems with Product/Service|