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BBB Accredited Business since
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This is a plumbing contractor.
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A BBB Accredited Business since
BBB has determined that Kwiatkowski Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kwiatkowski Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Richard Kwiatkowski, Owner
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING HEATING & AIR CONDITIONING GARBAGE DISPOSALS-HOUSEHOLD PLUMBING FIXTURES, PARTS, SUPPLIES-RETAIL WATER HEATERS-DEALERS BATHS BATHROOM REMODELING BOILERS-REPAIR & CLEANING PIPE THAWING
Alternate Business NamesK-Plumbing Co
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
1338 Streets Run Rd
Pittsburgh, PA 15236 (412) 681-9525 (412) 881-8383 (412) 422-6606 (412) 781-5354 (412) 243-5171 (412) 751-4246 (412) 221-5404 (412) 831-5403 Directions
PO Box 10942
Pittsburgh, PA 15236 (412) 364-7321 (412) 653-1231
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Additional Phone Numbers
- (412) 221-5404(Phone)
- (412) 243-5171(Phone)
- (412) 422-6606(Phone)
- (412) 681-9525(Phone)
- (412) 751-4246(Phone)
- (412) 781-5354(Phone)
- (412) 831-5403(Phone)
- (412) 881-8383(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I had requested an estimate for a sewer line. The plumber came to the prospective job site and charged a service charge of $250 for an estimate for the work. The service charge had been paid in full, but they have yet to provide an estimate. Numerous attempts by phone and email have been made, but response. Nearly a month has past with no response.
Desired Settlement: Refund payment for service charge, as they did not fully complete their end of the agreement to provide an estimate.
To Whom it May Concern:
Kwiatkowski Plumbing was contacted by *** ********* on Septembers, 2013 to verify if any damage occurred to the lateral sewer line due to a sink hole. The City of
It was determined that the blockage would require digging from these front steps and most likely out into the street. It was discussed at the time of the service call that the project would be upwards of $40K, but Kwiatkowski Plumbing would verify and confirm with the client a specific amount. The confirmed amount of $45K-$55K was not communicated to the client. Unfortunately, Kwiatkowski Plumbing determined that the project was outside of the scope of services that could be handled at the time, due to manpower needed to complete this large job.
Kwiatkowski Plumbing apologizes for any miscommunication on our part. The pre-approved charges to the client were for the use of the camera to verify for any issues, not for providing an estimate.
Our clients are not just a job, but also a working relationship. Therefore, by sending our professionally trained plumber to the home at the clients convenience with a fully loaded truck to ensure you the client receive immediate service is what we strive to achieve. Reviewing the job and guaranteeing you the upfront pricing before any work has begun is our assurance to the client that we make every effort to be the best at client care and services. Therefore, we are reimbursing a partial refund to ***** **** of $ 100,00 / Check# *****, We hope that this resolves any question that customer service and concern comes first with our company.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved