BBB Logo

Better Business Bureau ®
Start With Trust®
28 counties covering Western Pennsylvania

This Business is not BBB accredited

George Winston Co Inc

Phone: (814) 454-0752 Fax: (814) 456-7099 832 W 12th St, PO Box 429, Erie, PA 16512 http://georgewinstonplumbing.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides plumbing, heating and air conditioning services.

BBB Accreditation

On 11/20/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for George Winston Co Inc include:

  • Failure to respond to 1 complaint filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

top
BBB file opened: May 09, 2002 Business started: 01/01/1911
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA061409.

Type of Entity

Corporation

Business Management
Mr. Richard G Winston, Owner
Contact Information
Principal: Mr. Richard G Winston, Owner
Business Category

PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING HEATING & AIR CONDITIONING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS PIPE THAWING

Alternate Business Names
Winston, George Co Inc
Industry Tips
Home Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    832 W 12th St, PO Box 429

    Erie, PA 16512 (814) 454-0752

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

10/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Company contacted to examine a leak of water onto the boiler- a slight amount of water coming down the exhaust vent and dripping onto the boiler itself.The 2 techs came out on 06/20/14 and I showed 1 tech the water splatter on the boiler and the stain on the outside of the outer vent pipe above the boiler. This took about 5 minutes.This tech and his assistant then went onto the roof and inspected the exhaust vent and flashing and he also looked inside the vent pipe. I assume he took the cap off. This took 10 to 15 min I suppose.Techs came down and suggested they re-tar the flashing and if the problem persists- then replace the vent pipe and cap at a later date. I thought that was a reasonable approach.The techs did not have the tar-in-a-tube with them and they told me they would go have lunch and get a tube on the way back from lunch and re-tar the flashing. **** **** ****** is 6 blocks away & I assume they got the tar there.Techs were gone about 35 to 45 minutes for lunch and returned and went on the roof and recaulked the vent flashing with the tar. I'm guessing that took ten to 15 minutes.My total time estimate is 30 to 40 minutes. Bill came in for $190.50 for the labor and $7.99 for the tar.I was shocked to see a bill for $190.50 for a 30 to 40 minute minor service call- in this market.I did pay the bill promptly, but noted "Wow-Switching to a competitor for future needs." on the invoice. I calculate $381.00/hour for the labor rate if the techs were here for a half hour. Less if they were here 40 minutes.I'm unsure if I was being charged for their lunch time. If so, I don't feel that's my responsibility.I called the company today to have the charge reviewed by Mr. *******. A gentleman took the information and assured me that he'd pass it onto Mr. ******* for his review and that the owner would contact me after reviewing the matter. I didn't hear from the company today- perhaps I will in the coming days.

Desired Settlement: A review of actual job time and investigate if I was charged for the time the techs were at lunch. If so, I don't feel those charges are reasonable. Frankly, I was expecting a $75.00 to $100.00 labor charge for such a minor treatment. The roof has a very shallow pitch- not the least bit hazardous to get to the vent itself.If I was charged for the techs lunch time, then I'd appreciate a partial refund based on a reasonable estimate of actual time-on-the-job.Thank-you.