This Business is not BBB accredited
Phone: (814) 454-0752 Fax: (814) 456-7099 832 W 12th St, PO Box 429, Erie, PA 16512
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This company provides plumbing, heating and air conditioning services.
On 11/20/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for George Winston Co Inc include:
- Failure to respond to 1 complaint filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA061409.
Type of Entity
Business ManagementMr. Richard G Winston, Owner
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING HEATING & AIR CONDITIONING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS PIPE THAWING
Alternate Business NamesWinston, George Co Inc
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
THIS LOCATION IS NOT BBB ACCREDITED
832 W 12th St, PO Box 429
Erie, PA 16512 (814) 454-0752
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Read Complaint Details
Complaint: Company contacted to examine a leak of water onto the boiler- a slight amount of water coming down the exhaust vent and dripping onto the boiler itself.The 2 techs came out on 06/20/14 and I showed 1 tech the water splatter on the boiler and the stain on the outside of the outer vent pipe above the boiler. This took about 5 minutes.This tech and his assistant then went onto the roof and inspected the exhaust vent and flashing and he also looked inside the vent pipe. I assume he took the cap off. This took 10 to 15 min I suppose.Techs came down and suggested they re-tar the flashing and if the problem persists- then replace the vent pipe and cap at a later date. I thought that was a reasonable approach.The techs did not have the tar-in-a-tube with them and they told me they would go have lunch and get a tube on the way back from lunch and re-tar the flashing. **** **** ****** is 6 blocks away & I assume they got the tar there.Techs were gone about 35 to 45 minutes for lunch and returned and went on the roof and recaulked the vent flashing with the tar. I'm guessing that took ten to 15 minutes.My total time estimate is 30 to 40 minutes. Bill came in for $190.50 for the labor and $7.99 for the tar.I was shocked to see a bill for $190.50 for a 30 to 40 minute minor service call- in this market.I did pay the bill promptly, but noted "Wow-Switching to a competitor for future needs." on the invoice. I calculate $381.00/hour for the labor rate if the techs were here for a half hour. Less if they were here 40 minutes.I'm unsure if I was being charged for their lunch time. If so, I don't feel that's my responsibility.I called the company today to have the charge reviewed by Mr. *******. A gentleman took the information and assured me that he'd pass it onto Mr. ******* for his review and that the owner would contact me after reviewing the matter. I didn't hear from the company today- perhaps I will in the coming days.
Desired Settlement: A review of actual job time and investigate if I was charged for the time the techs were at lunch. If so, I don't feel those charges are reasonable. Frankly, I was expecting a $75.00 to $100.00 labor charge for such a minor treatment. The roof has a very shallow pitch- not the least bit hazardous to get to the vent itself.If I was charged for the techs lunch time, then I'd appreciate a partial refund based on a reasonable estimate of actual time-on-the-job.Thank-you.