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Full Service Plumbing, Heating, Air Conditioning, Drain Cleaning and Water Conditioning Company
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A BBB Accredited Business since
BBB has determined that Bruno Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bruno Plumbing & Heating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Business ManagementMr. David L Bruno, President Ms. Cheryl Gorden, Office Manager Ms. Angellina M Warnick, Marketing
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING HEATING & AIR CONDITIONING GARBAGE DISPOSALS-HOUSEHOLD WATER HEATERS-DEALERS BATHS AIR CONDITIONING CONTRACTORS & SYSTEMS DRAINAGE CONTRACTORS PIPE THAWING
Products & Services
Bruno Plumbing & Heating sells the following brand(s): Rheem, Trane
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
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Additional Phone Numbers
- (724) 745-5707(Phone)
- (724) 941-8423(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Bruno's was called on January 3, 2014, because my water pipes had froze. Well 2 guys came, and I ended up paying $383 for something not fixed. Their ad states "Done right today or you don't pay." Well the job wasn't done at all, and I still paid. The guys tried to say "The $383 was for their time trying to unthaw the pipes." Well the pipes stayed froze, until they finally broke. Bruno's did not offer to come back on the 4th to try again, before the pipes broke around 3:30pm. On Jan 3rd, the temp was around 9 degrees, but on the 4th, the temp had reached almost 40 degrees. So a call was placed to Bruno's on the 4th, to see if the 2 guys were returning, and the call taker for the company stated "The guys said they tried for 4 hours on the 3rd, and they couldn't fix the problem." But there was a huge difference in temperature between the 3rd and the 4th. Then, a called was placed again to tell them the pipes broke. So what the company did, was send out a new guy, but for this new guy to even look at the pipes, he wanted $164, and we said no! So we ended up calling another plumbing company to do our pipes. The other thing, the guys broke our "Crawl Space Door," and did not buy any type of wood to replace the broken crawl space door. I think that caused the pipes to super freeze, and break the next day. So therefore, it wasn't done right that day, and I shouldn't have had to pay. I can see a fee for their service charge of $79, but where the other amount went to, I'm not sure. The 1 guy even mentioned that "The pipes could break," but did not try to do anything else about the pipes."
Desired Settlement: I want at least half of my money back. I can see $79 for their service charge and about $50 for some of their time trying to unthaw my pipes, but I can't see a total of $383 when nothing was done, and they did not want to return the next day, when it was warmer. It was not done right, so I shouldn't have had to pay. I got my receipt, and a print of their ad.
Hi, today's date is Jan 27, 2014. No, I am not satisfied with the results! Their email states "They don't know where ******* came into the picture for these complaints!" Well they better look at the check they cashed, so they know who wrote it and was present the day the 2 guys came. It wasn't just "******" my mother. The next thing, there were no complaints about the "Thermostat." The 2 guys that came for that, just stated "It probably needed batteries," and did not charge us anything. The complaint was about the "Plumbing/Frozen water pipes. No, ****** my mother, did not agree to allow the next guy to do the work, because that new guy they sent Jan 4th, was asking for another $164 just to even look at the pipes, and that is why my mother said, "No." Yes, the crawl space door was in poor condition, but it was not completely torn off. After the guys had broke that crawl space door, they should've at least agreed to go out and buy something to cover that space. After all, I did pay almost $400 for nothing. Had they returned on January 4th, 2014 the day after they tried working on the pipes to see if they could fix the problem, there wouldn't be a complaint. But they said, "No." On Jan 3rd, it was in the single digits, but on January 4th, 2014, the temperature was almost 40 degrees. There was no attempt whatsoever to return. Yes, they mentioned "Pipe padding Installation," but we would have to wait till Monday Jan 6, 2014 for a price. Well, that was too late. The pipes broke Saturday January 4th, 2014 around 3:30pm, so since "Bruno's" didn't try the next day, and we needed water, we had to contact another plumbing company, who came to our house and fixed everything we needed fixed without the runarounds. I would not refer this company to anyone. Yes, you can post my complaint. Their ad doesn't state "You pay whether we fix the problem or not." A second attempt would've be helpful. As far as signing the form, my mother signed the form because they said, "They needed a signature just to let their company know they were at our residence."
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.