Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

A J Buerkle Plumbing & Heating Company

Phone: (412) 835-5888 Fax: (412) 835-8804 View Additional Phone Numbers 41 Mcmurray Rd, Pittsburgh, PA 15241

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers plumbing, heating & air conditioning sales and repairs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A J Buerkle Plumbing & Heating Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A J Buerkle Plumbing & Heating Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A J Buerkle Plumbing & Heating Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1985 Business started: 03/01/1935 in PA Business incorporated 01/01/1967 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA015624.

Type of Entity


Business Management
Mr. A J Buerkle, President
Contact Information
Principal: Mr. A J Buerkle, President
Business Category


Method(s) of Payment
Check, Cash, Visa, Master Card, American Express, Discover
Alternate Business Names
Buerkle, A J Plumbing & Heating Company Inc
Industry Tips
Home Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 41 Mcmurray Rd

    Pittsburgh, PA 15241 (412) 531-4456


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/3/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Just a little over a year ago, AJ Buerkle installed our downstairs toilet. Last month, we had them out to fix a leak in that new toilet. Yesterday, we had to call them back AGAIN to fix a defective wax seal. We were charged for both visits, with yesterday's visit amounting to $186.25 and September's visit was over $100!! If the toilet had been functioning properly, we never would have had to call them regarding a leak in the tank after only a little over a year! Then, when they came out yesterday, we were informed that our flooring was responsible for them having to replace the wax seal! This is the same flooring that was there when the toilet was installed. No one said a word at the time of installation that a toilet installed on a Pergo floor might have a problem. Of course not, because toilets are installed on laminate floors all the time! Suddenly, the problem is us, not the shoddy installation! To top it all off, we have a potty seat on that toilet, so no one sits directly on the toilet. How, after a little over a year, did WE manage to make the seal disappear? If the toilet is defective, it should have been replaced. If the workmanship was incompetent, we should not be responsible for fixing it! AJ Buerkle should have sold us a working toilet (NOT one that would break after a year!) and installed it properly. No toilet should require servicing twice, just a little over a year after installation! We had mistakenly thought we were dealing with an ethical company that would stand behind its work. We were mistaken.

Desired Settlement: AJ Buerkle should reply to customers when they contact them regarding a complaint. And we would like a full refund of September's and October's charges.

Business Response: October 27. 2015
Better Business Bureau
400 Holiday Drive, Suite 220
Pittsburgh, PA 15220
ATTENTION: ******** ****
RE: ID# ******** - ***** ********
Dear *********
I met with ****** ******** on Thursday, October 22, 2015 at *** ****** ****** ***** *********** ** ******
I looked at the job and informed ****** that we will issue a check for $ 286.25.
I did find an existing problem with the floor under the toilet and I informed ****** about this. I drew ****** a diagram of the floor problem and explained that I will not guarantee the toilet reset due to the condition of the floor.
We want all of our customers to be satisfied and agreed to this solution to remedy the situation and ****** is satisfied with this arrangement


A.J. Buerkle


Consumer Response:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 


***** ********

8/27/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Mr Al Buerkle came to our home on August 5th to fix a leank in a shower. IFirst of all Mr Buerkle is a very arrogant individual, who does not respect the property of the home owners. He abruptly dismanteled the shower handle and initially said that it could not be fixed. Then he took a picture and indicated would look for the part but it would take 2 weeks to get fixed. He took the part with him without giving me a clear message of what will be done. The following day he called me to tell me he found the part. He came on 8/7/14, with his arrogant attitude and changed the part. He bumpped/hit the shower head with his hand telling me that needs to be changed too. Mr A J Buerkle left my house without finishing the job, without putting the last piece on the handle and asked me if I had caulking, that I could do that myself. He charged 60 dls for the part, 15 dls for not sure what, 3 dlrs for screws that were the wrong size, and 118 for labor. As soon as he left, I contacted him to tell him that the job was not finished because water was leaking now from the focet. He ignored me stating that he was on his way out of town and would call me on MOnday. I reiterated that there was water leaking where there was none before. He ignored me. He sent his secretary to call me on MOnday 8/11 indicating that he was out of town and woulc call me back maybe on Wednesday. My request is for mediation for me to get my 206 dls back given that the job was not only, not finished, but a different leakage started. I had to call a different company to fix the problem, given that Mr A J Buerkle had no intention to return to my house in a timely manner and he was ready to leave me with water leakage for several days. His secretary did not offer to send a different individual to fix the problem.She just stated that he was out of town and would call me "on Wednesday, if he is back".

Desired Settlement: Refund of 206 dls for service not rendered.Mr Buerkle acts as he has no respect for his clients, or his profession. He is arrogant and rude.

Business Response:

We are in receipt of your letter dated August 12, 2014 and would like to address the issue contained in Complaint # ********.1 will address each matter step by step regarding the complaint by ******* ****** of *** ******** ******* *********** ** *****.

I came to *******'s home as stated at 4:30 PM as this was the only time that she could meet with me. Originally she requested 5:00 PM. Note: I did not tell her that our normal working hours are Monday through Friday from 8:00 AM - 4:30 PM and that after 4:30 PM we charge an overtime rate of $ 175.00/Hr. In trying to help her out, she was not charged any overtime for either of my two 4:30 PM visits.

1 am not sure where "arrogant" or "property disrespect" comes into play as I greeted her in a very friendly manner as I do at all of our customers homes and businesses. When she asked me to remove my shoes due to new basement carpet I had no problem. Actually, on my second visit, I removed my shoes without being asked and she thanked me for remembering.

Yes, I dismantled the faucet as this is the only way to repair it. x do not recall saying that it could not be repaired. However, I did tell her that, even though 1 have over 40 years of experience at my trade, I did not recognize the manufacturer. I contacted Steve at Three Brothers Plumbing Supply and he identified this faucet using the pictures I sent him as a ********* Faucet, which is a very uncommon faucet in our area.

******* asked me about replacing the faucet and 1 explained that it would be at least two weeks before I could get one of my installers to her home to replace the faucet with new hardware.

I did call her the'' next day and informed her that I would have a repair cartridge the following day. I once again returned after 4:30 PM and installed the new repair part with no overtime labor charge. Maybe she feels I am arrogant because she wanted to make the second visit at 5:00 PM instead of 4:30,

After installing the part I turned on the faucet to run some water through. This is a quite narrow shower stall, which has a diverter spout installed at about knee height. I had expected the water flow to come out of the diverter spout. The water flowed out of the spout and the shower head, soaking my clothing. I attempted to move the shower head to one side. However, it would not move at all* I also found that the diverter spout was also broken. That is when I told her that these items should be replaced,

I reassembled the faucet to the same condition in which I found it. I apologized that I forgot to bring caulking. I am not sure at all why she feels that I did not put the last piece on the handle? She informed me that her husband would be glad to caulk around the faucet and I explained to her exactly what size caulking tube and type of caulking to purchase.

The two stainless steel screws that I brought were a size larger than the old screws, which did not screw into the valve. I showed her that the two screw holes in the valve apparently had no threads in them but that the two new stainless steel screws did fit somewhat better than the original screws.

Yes, the part was $ 60.00 and shipping charges were $ 15.00.

This was explained to her and clearly written on the receipt given to her.

The $ 118.00 for labor is 1-1/4 hours at $ 95.00/hour plus a $ 10.00 fuel surcharge. It is clearly stated on our work orders that we have a minimum charge of one hour. I feel that the 1-1/4 labor charge is more than fair considering that two separate trips to the house were made on two separate days.

When she called to tell me that the faucet was still leaking I did not ignore her. However, I did state that I was already on my way out of town but that I would plan to see her, again late in the day, on the following Monday.

Due to circumstances beyond my control, I was unable to return to Pittsburgh on Monday. However, I did have my secretary call her and explain that I would contact her as soon as I returned.

I would like to mention that I have received numerous compliments on the ladies in my office and how they make every effort to keep our customers satisfied.

I was on my way back to Pittsburgh on Tuesday and I called her to make arrangements to see her late day on Wednesday. At that time she told me, and I quote, "that I ripped her off and she was going to call the Better Business Bureau.11 I explained why I couldn't get back into town but she did not want to hear any of this.

I had intended to return to fix the problem with no further labor charges.

Please let me know if you need any additional information, ***,

We value our A+ rating with the BBB and would like to have this complaint resolved.

Thank you for your attention to this matter.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]


Mr  A J H Burkle does not seem to be willing to take responsibility for his actions. He did not fix my problem, left me with a drippiong tap that he was supposed to fix, charged astronomically for service not completed, and acted with arrogance, forcing the sticker of his business on the applianbces in my home.

Given that he did not fix the problem, I should be reinbursed, except the 60 dls that the part that he brought cost. I do not see how he deserved to be paid for a service he did not complete. He refused to return to my house when I told him the problem was not resolved and said would be back in several days. This is not the definition of costumer service or better business practice. I have a problem when professional individuals do not take responsibility for their actions.


******* ******



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on A J Buerkle Plumbing & Heating Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)