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BBB Accredited Business since
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This company offers plumbing, heating & air conditioning sales and repairs.
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A BBB Accredited Business since
BBB has determined that A J Buerkle Plumbing & Heating Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A J Buerkle Plumbing & Heating Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Business ManagementMr. A J Buerkle, President
PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING WATER HEATERS-REPAIRING HEATING & AIR CONDITIONING GARBAGE DISPOSALS-HOUSEHOLD SPAS & HOT TUBS-SERVICE & REPAIR WATER HEATERS-DEALERS BATHS AIR CONDITIONING CONTRACTORS & SYSTEMS PIPE THAWING
Method(s) of PaymentCheck, Cash, Visa, Master Card, American Express, Discover
Alternate Business NamesBuerkle, A J Plumbing & Heating Company Inc
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
41 Mcmurray Rd
Pittsburgh, PA 15241 (412) 531-4456 Directions
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Additional Phone Numbers
- (412) 833-4888(Phone)
- (412) 835-5888(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Mr Al Buerkle came to our home on August 5th to fix a leank in a shower. IFirst of all Mr Buerkle is a very arrogant individual, who does not respect the property of the home owners. He abruptly dismanteled the shower handle and initially said that it could not be fixed. Then he took a picture and indicated would look for the part but it would take 2 weeks to get fixed. He took the part with him without giving me a clear message of what will be done. The following day he called me to tell me he found the part. He came on 8/7/14, with his arrogant attitude and changed the part. He bumpped/hit the shower head with his hand telling me that needs to be changed too. Mr A J Buerkle left my house without finishing the job, without putting the last piece on the handle and asked me if I had caulking, that I could do that myself. He charged 60 dls for the part, 15 dls for not sure what, 3 dlrs for screws that were the wrong size, and 118 for labor. As soon as he left, I contacted him to tell him that the job was not finished because water was leaking now from the focet. He ignored me stating that he was on his way out of town and would call me on MOnday. I reiterated that there was water leaking where there was none before. He ignored me. He sent his secretary to call me on MOnday 8/11 indicating that he was out of town and woulc call me back maybe on Wednesday. My request is for mediation for me to get my 206 dls back given that the job was not only, not finished, but a different leakage started. I had to call a different company to fix the problem, given that Mr A J Buerkle had no intention to return to my house in a timely manner and he was ready to leave me with water leakage for several days. His secretary did not offer to send a different individual to fix the problem.She just stated that he was out of town and would call me "on Wednesday, if he is back".
Desired Settlement: Refund of 206 dls for service not rendered.Mr Buerkle acts as he has no respect for his clients, or his profession. He is arrogant and rude.
We are in receipt of your letter dated August 12, 2014 and would like to address the issue contained in Complaint # ********.1 will address each matter step by step regarding the complaint by ******* ****** of *** ******** ******* *********** ** *****.
I came to *******'s home as stated at 4:30 PM as this was the only time that she could meet with me. Originally she requested 5:00 PM. Note: I did not tell her that our normal working hours are Monday through Friday from 8:00 AM - 4:30 PM and that after 4:30 PM we charge an overtime rate of $ 175.00/Hr. In trying to help her out, she was not charged any overtime for either of my two 4:30 PM visits.
1 am not sure where "arrogant" or "property disrespect" comes into play as I greeted her in a very friendly manner as I do at all of our customers homes and businesses. When she asked me to remove my shoes due to new basement carpet I had no problem. Actually, on my second visit, I removed my shoes without being asked and she thanked me for remembering.
Yes, I dismantled the faucet as this is the only way to repair it. x do not recall saying that it could not be repaired. However, I did tell her that, even though 1 have over 40 years of experience at my trade, I did not recognize the manufacturer. I contacted Steve at Three Brothers Plumbing Supply and he identified this faucet using the pictures I sent him as a ********* Faucet, which is a very uncommon faucet in our area.
******* asked me about replacing the faucet and 1 explained that it would be at least two weeks before I could get one of my installers to her home to replace the faucet with new hardware.
I did call her the'' next day and informed her that I would have a repair cartridge the following day. I once again returned after 4:30 PM and installed the new repair part with no overtime labor charge. Maybe she feels I am arrogant because she wanted to make the second visit at 5:00 PM instead of 4:30,
After installing the part I turned on the faucet to run some water through. This is a quite narrow shower stall, which has a diverter spout installed at about knee height. I had expected the water flow to come out of the diverter spout. The water flowed out of the spout and the shower head, soaking my clothing. I attempted to move the shower head to one side. However, it would not move at all* I also found that the diverter spout was also broken. That is when I told her that these items should be replaced,
I reassembled the faucet to the same condition in which I found it. I apologized that I forgot to bring caulking. I am not sure at all why she feels that I did not put the last piece on the handle? She informed me that her husband would be glad to caulk around the faucet and I explained to her exactly what size caulking tube and type of caulking to purchase.
The two stainless steel screws that I brought were a size larger than the old screws, which did not screw into the valve. I showed her that the two screw holes in the valve apparently had no threads in them but that the two new stainless steel screws did fit somewhat better than the original screws.
Yes, the part was $ 60.00 and shipping charges were $ 15.00.
This was explained to her and clearly written on the receipt given to her.
The $ 118.00 for labor is 1-1/4 hours at $ 95.00/hour plus a $ 10.00 fuel surcharge. It is clearly stated on our work orders that we have a minimum charge of one hour. I feel that the 1-1/4 labor charge is more than fair considering that two separate trips to the house were made on two separate days.
When she called to tell me that the faucet was still leaking I did not ignore her. However, I did state that I was already on my way out of town but that I would plan to see her, again late in the day, on the following Monday.
Due to circumstances beyond my control, I was unable to return to Pittsburgh on Monday. However, I did have my secretary call her and explain that I would contact her as soon as I returned.
I would like to mention that I have received numerous compliments on the ladies in my office and how they make every effort to keep our customers satisfied.
I was on my way back to Pittsburgh on Tuesday and I called her to make arrangements to see her late day on Wednesday. At that time she told me, and I quote, "that I ripped her off and she was going to call the Better Business Bureau.11 I explained why I couldn't get back into town but she did not want to hear any of this.
I had intended to return to fix the problem with no further labor charges.
Please let me know if you need any additional information, ***,
We value our A+ rating with the BBB and would like to have this complaint resolved.
Thank you for your attention to this matter.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Mr A J H Burkle does not seem to be willing to take responsibility for his actions. He did not fix my problem, left me with a drippiong tap that he was supposed to fix, charged astronomically for service not completed, and acted with arrogance, forcing the sticker of his business on the applianbces in my home.
Given that he did not fix the problem, I should be reinbursed, except the 60 dls that the part that he brought cost. I do not see how he deserved to be paid for a service he did not complete. He refused to return to my house when I told him the problem was not resolved and said would be back in several days. This is not the definition of costumer service or better business practice. I have a problem when professional individuals do not take responsibility for their actions.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.